Mareile Osthus's Linkedin Analytics

eCommerce experience is a house of mirrors. You’re buried in NPS metrics customer focus groups and many questions.... You’ve got no idea what is actually going on in your ecommerce store and how far off ‘best practice’ you are. Plus, you’d love to know where your competitors are winning. As the in-house eCommerce team, you’re responsible for making sense of it all. I’ve been there, scaling giants like THE ICONIC & Zalando. Problem is, there is nothing which makes the end-to-end customer experience transparent and tangible. Until there was humii! At every step of the customer journey, our CX dashboard shows you: The friction across 200 data points and 8 dimensions. Yes, we are measuring everything the customer touches on! How your competition stacks up What your customers think The industry benchmarks Once you deeply understand what your customers expect, you can take action. What gets measured, gets managed! Humii combines cutting-edge technology with real human analysis of the entire shopping experience. The future of online mystery shopping is here. Check out our Live Demo in the Featured section of my profile. ABOUT ME If you made it this far, here’s a few things about me: I’m pretty funny (for a German) People come to me for help with getting s@#! done. I come from a family of Lawyers & Judges (that’s where I finely tuned my bulls#%^ radar)