Adyen

Account Manager

Microsoft

- responsible for Top Unmanaged accounts in Czech Republic and Slovakia
- establishing relationships with BDMs
- focusing on Cloud adoption and growth 
- coordinating communication between teams to ensure positive outcome and experience 

via Accenture

Customer Lifecycle Manager

- Being a part of Microsoft's new support team for Microsoft 365
- Acting as a primary technical contact
- Delivering technical troubleshooting and problem solving solutions, including issues escalated to SMEs and Product Groups 
- Communicating with customers via Phone and Email 
- Providing educative remote sessions to help customers' orientation in Microsoft 365 and its parts

via Networg

External Microsoft 365 Support Engineer

- Managing, qualifying, and developing existing leads and new prospects (outbound and inbound) with aim to produce qualified opportunities;
 - Interacting with and qualifying prospects via phone and email;
 - Detailing interactions with prospects as activities and notes in a CRM to ensure effective pipeline management, and providing feedback upon request, on lead scoring and grading;
 - Aligning prospect challenges with the offered solution;
 - Consistently achieving leads quota to ensure revenue objectives;
 - Developing and executing high value presentations and product demonstrations;
 - Providing market feedback and specific feedback to the direct management, to ensure continuous process optimization, and a structured/productive communication flow.
 - Performing effective online demos to prospects
 - Researching accounts, identifying key players and generating interest

via Bulpros / Innotec International

Cloud Business Development Representative

NETWORG

- Building and cultivating strong relationship with existing clients
- Following up with prospects several times throughout the sales cycle to ensure needs are being met
- Handling complaints and negotiations
- Maintaining a database of contact information
- Recognizing and qualifying new business opportunities
- Presenting and demonstrating the value of products and services to prospective buyers
- Coordinating small projects and monitoring their progress

Wargaming

Via TELUS International Europe

- Communicating with international customers on a daily basis via ticket system
- Responding to clients‘ requests, providing information and advising when appropriate
- Understanding customers‘ issue, meeting their needs and overachiving thier expectations
- Assisting others in a friendly and professional manner
- Using billing system and billing consoles
- Taking ownership of clients’ concerns and resolving issues
- Monitoring players for violations of gaming regulations or policies
- Troubleshooting 
- Diagnosing and resolving technical hardware and software issues involving internet connectivity
- Researching required information using available resources
- Following standard processes and procedures
- Staying current with system information, changes and updates
- Using internal software and computer skills on daily basis

Gaming Support Representative

De Vere

- Appointed as a Family Liaison Officer, looking after mid and large tourist groups 
- Providing an excellent customer service to clients- Acting as a primary point of contact
- Handling complaints
- Taking ownership of clients’ concerns and resolving issues
- Acting as a trusted intermediary between clients and other departments
- Providing information related to the accommodation and possible entertainment options

Customer Service Associate at Beaumont Estate

Striving to help large and small organisations across all industries to navigate better in the Payments industry, with our unified platform.

Taplio

Marek Dubsky's Linkedin Analytics

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Taplio

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Marek Dubsky's Linkedin Analytics