Remotify

Remotify is an EOR+ (Employer of Record +) solution that enables freedom, security and flexibility for international businesses and Filipino employees, because we want to make remote outsourcing simply excellent, cost-effective and sustainable for all.

Created by people who value people, Remotify is a certified Great Place to Work® organzation. 

We help businesses globally save up to 70% on labor costs. We take care of your hiring compliance, payroll, HR administrative needs, team engagement through our done-for-you employment solution and without having to set up a local entity. We take care of employee benefits, tax compliances and social contributions allowing for meaningful, secure and sustainable remote work opportunities, and we also give back to communities.

We are good for businesses; good for employees; and good for the Philippines. 🇵🇭

Founder and CEO

Truphone

As the Global Head of Service Experience at Truphone, I played a pivotal leadership role within the company, ensuring the continued delivery of award-winning post-sales customer service. In addition, I served as one of the top executives in our Manila office, overseeing local teams, country management, and day-to-day operations while driving value creation initiatives. My focus was on maintaining brand consistency, fostering integration, relevance, and effectiveness, and ensuring high levels of team engagement.

In this capacity, I developed and aligned growth strategies with the global direction, collaborating with various departments. My contributions spanned customer retention, product development, operational readiness, and crisis management, among other key initiatives.

I led and managed a diverse team of 50 professionals across two continents, spanning Truphone's global customer service, training and development, desk service delivery management, quality assurance, and knowledge (process engineering) departments.

My efforts resulted in notable achievements, including the presentation and receipt of the 2020 World’s Best Customer Service award and 2020 EMEA’s Best Customer Service award, while maintaining a service performance rating of NPS +55.

Truphone is a connectivity provider, a technology enabler and is an industry leader in e-SIM, telco-tech and IoT space.

Global Head of Service Experience

I assumed leadership of Truphone's global customer service teams in the Philippines and Portugal, overseeing operations that served both enterprise and consumer customers. In addition, I continued to manage the Desk Service Delivery Management team, responsible for service excellence in Poland, Portugal, and the Philippines.

This role allowed me to provide seamless support to all of Truphone's customers, fostering a unified and efficient service delivery across diverse markets and customer segments

Global Manager - Customer Service & Service Delivery 

I spearheaded the establishment of Truphone's Desk Service Delivery Management teams in Manila, Lisbon, and Warsaw. I led the team-building efforts from the ground up, from recruitment to designing comprehensive training programs and overseeing deployment, all while maintaining an exceptional Net Promoter Score (NPS) of +85. Our dedicated teams provided outstanding service to Truphone's mid-tier enterprise customers, driving revenue growth by enhancing customer retention and expanding the service delivery department's reach. What was once an in-country team has now evolved into a desk-based operation with occasional in-country assignments for customer visits.

In recognition of these achievements, I was honored with Truphone's annual global employee values award for "Brave" in 2018.

Global Manager, Desk Service Delivery Management

In my regional leadership role at Truphone, I successfully headed the Customer Services organization across Truphone's Hong Kong and Philippine offices. I facilitated the closure of our Australia customer support center and orchestrated the establishment of our Hong Kong customer service presence from the ground up, dedicating six months to its management on-site. Additionally, I helped facilitate the seamless transition of Truphone's European customer service division from the UK to Portugal in response to the announcement of Brexit. During this transition, I spent a month in Portugal, overseeing the recruitment and onboarding training for our newly established teams.

I wrote, presented and won 2014 World's best Customer Service, 2014 World's best in-house Contact Centre, 2014 APAC’s best in-house Contact Centre and 2018 Best Business Award - Best Customer Focus Awards for Truphone.

Regional Site Manager for Asia Pacific, Customer Service

Streamlined process and headed the Global Quality Assurance team for Truphone Customer Service Teams:
(UK English, Dutch,  German, Polish, Spanish, Cantonese and Manila English teams)

Quality Assurance Manager -Customer Service

Quality Assurance Supervisor - Sales Dept

Independent Market Research Firm

This Independent Market Research Company is an award winning, Wall Street powerhouse consulting firm that helps investment managers generate alpha in their portfolio within eight separate industry sectors.

It is a unique, sell-side investment research firm based in CA. We provide general expert opinion to some of the top investment funds in the world. 

Primary Tasks:
• Team Management, Quality Assurance and Process Implementation
• Client and Expert relations
• Reports Analysis
• Account Management
• Sales Support

Client Services Manager

ICT Group - JP Morgan Chase

Unit Manager for JPMC Telephone Banking Customer Services

ICT Group - GMAC Commercial Finance

•	Handled over 350 Agents ensuring quality standard adherence
•	Facilitated weekly calibration with clients. Lead the QA team in discussing deviations regarding assessments to establish accuracy of scoring and feedback to ensure Quality performance from agents.
•	Identified areas of opportunity and applied corrective measures based on Customer Satisfaction Surveys to increase quality and customer satisfaction
•	Assigned to consolidate and send all call type trackers directly to the client.
•	Active participation and interaction with clients both on site and via conference.
•	Nominated ICT President’s awardee  for June 2008

Quality Assurance Analyst for GMAC Auto Loan Customer Services

Escalations Supervisor for GMAC Auto Loan Customer Services

FedEx

Mentor -Technical support team of FedEx.com

Maria is a multi-award winning leader with a track record of success in transforming workplace culture and delivering winning strategies. For over 17 years, Maria has been at the forefront of service innovation, notably founding Remotify, a female-founded, woman-led employer of record company that enables freedom and simplifies outsourcing to the Philippines for small to medium businesses, globally.

Maria holds a Bachelor of Science in Business Administration degree, with a major in Operations Management and pursued some course work for Executive MBA.  Maria serves as CEO of Remotify and as a senior consultant to Insphero, a socially-driven enterprise that specializes in Life Design education and supports the undergraduate workforce in the Philippines to earn their university degrees while working. She occasionally guest lectures at City University of Seattle in Canada on organizational culture.

A passionate first-principles thinker with a knack for entrepreneurship, Maria works hard to create systems and experiences that make Remotify's brand come to life - both internally and externally. Her dedication to service excellence led her previous organization to win two World's Best Service Awards as well as a 2018 UK Best Business Award for Best Customer Focus. Maria also successfully held Remotify' s Certified Great Place to Work® status before it reached its second year anniversary.

Maria’s unbeatable spirit and commitment are evident in everything she does; all crafted with her signature belief that great customer experiences don’t just happen - they’re designed!

Awards won:
2023 Philippines’ Top 30 Leaders on LinkedIn
2023 Outsourcing Impact Award - Diversity, Equity, Inclusion
2023 Top 10 Startup Founders in Asia
2022 Nov - 2023 Nov Great Place to Work® Certification
2020 World’s Best Customer Service
2020 EMEA’s Best Customer Service
2018 UK Best Business Award  - Best Customer Focus 
2014 World's best Customer Service 
2014 World's best in-house Contact Centre
2014 APAC’s best in-house Contact Centre 

Global assignments:
📍Manila, Philippines
📍Hong Kong, China
📍London, United Kingdom
📍Lisbon, Portugal
📍The Netherlands
📍Singapore
📍Las Vegas Nevada, USA

Specialties:
Leadership
Strategic thinking
Human-centered service design
Public speaking
Business impact
Global networking
Organizational culture transformation
Operations and change management
Digital transformation
Quality assurance
Learning and development
Team engagement
Mentorship
Crisis management and business continuity

We get so little time in life to put off important work. In work as in life the more that’s at stake, the more we must prioritize it. For me, job creation and education is one of the most meaningful - and high-stakes - work that I dedicate my time to.

Despite my busy schedule growing Remotify and taking care of my family, I also dedicate some of my spare time to support INSPHERO, a social enterprise that breaks down barriers, giving Filipinos access to earn college degrees while working. Educational reform is at the heart of everything Insphero does, enabling lifelong learning through Life Design.

Alongside university degree completion for BPO workers, Insphero and I have been working away on a new project: Life Design. The Life Design program guides individuals on how to be intentional when designing their lives, whether that’s in the context of a career, transition or crafting their legacy. 

A couple of weeks ago, we delivered our first-ever Life Design program to top executives to equip them with a framework for designing their legacy. The workshop was delivered by Gabriel Daza Orendain, Ph.D. and attended by CEOs from Ex ING and AirAsia, as well as the very people responsible for building the business process outsourcing industry in the Philippines — Our allies in championing access to college completion and life design within their own organizations.

I felt really inspired and grateful to be in that room surrounded by so many seasoned and inspiring leaders. The very same people who have forged the outsourcing industry that’s allowed me to thrive with Remotify. People who perhaps without even realizing it, have changed my life in more ways than one— making me a living, breathing, rippling product of their legacy. Thank you, Karen Batungbacal and thank you Gabriel Daza Orendain, Ph.D. for having me there to shadow as a sounding board and to learn. They say real mentorship is not somebody giving you advice. It is watching somebody else do what they’re doing and learning from actual observations because actions are so much more important than words. 

There’s no better feeling than seeing this work make a real difference to real people. It’s with immense pride that I can share that, because of your vision Gabriel Daza Orendain, Ph.D., INSPHERO has graduated 117 students and counting. I am equally as proud that through Remotify, we’ve created hundreds of jobs for talented Filipinos supporting businesses all over the world and continue to do so— transforming lives, families, communities and our country in our own little way.

 #JobCreation #Education #Legacy

Maria Sucgang

Great event tonight by the Joint Foreign Chambers. Always great seeing old friends and meeting new allies.

It takes a village!

#economicgrowth #startup #philippines 

Let’s Remotify

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Remotify is fundraising for its seed round! 🌱🥂

We’ve been quite contrarian in how we’ve grown our startup. Since founding Remotify in 2021, we’ve bootstrapped our way upwards, focusing our energy on building a robust business model. Three years later, and we’ve gained traction to the tune of $1.2M GMV in 2023 with our tiny but mighty team and proudly achieving an NPS of +78 with an average customer lifetime of 2 years. 

This was all made possible by having well-designed processes and automations, a really engaged team, and a bunch of third party tech stacks as our MVP. We wanted to have skin in the game and prove that our thesis works. Which brings us onto some exciting news…

After all that hard work, we’re thrilled to announce that we’ve begun building our own platform. And, now that we’re halfway through completing Founder Institute's Funding Lab program, we are officially opening our seed round! 

As any founder knows, there’s always more work than resources, and our vision for the future of remote work is so much bigger than where organic traction can take us. That’s why we’re on a mission to close this round with the support of our friends and allies, who we hope will help us share our story as we take Remotify to the next growth phase.   

So, how can you help us?    

🌱 The best way to support us is to warm introduce us to potential investors who you think would be a good fit for Remotify. Getting our brand in front of the right eyes is imperative! 

🌱 Keep engaging with us! We’ve made so many amazing connections these last 3 years and we appreciate every one of you that continues to have our backs. 

Here’s to a bright future. Let’s Remotify! 


Founder Institute
Founder Institute Philippines
Loyal VC

How important is bootstrapping for startups?

What can I expect from Remotify's seed round?

Fijne Koningsdag!

It was a very gezellig celebration of King's Day at the lovely home of the Netherlands ambassador HE Marielle Geraedts.

Thank you for being so inclusive, supportive and dynamic!

#Leadership #KingsDay #Culture

While most enjoy the Labor Day, here’s an interesting piece on spatial association and how it can help eliminate distractions while working from home.

#SpatialAssociation #WorkFromHome #RemoteWork #RemoteWorkWorks

Do you find yourself easily distracted when working from home? Does your bed start to look a little bit too inviting? Does your hand itch to scroll through your phone?  

If so, spatial association could save you from your distractions. It's the neuroscientist-backed technique that's helping people to both eliminate distractions and prioritise rest. 

#SpatialAssociation #WorkFromHome #RemoteWork #RemoteWorkWorks

While many people point the finger at remote work as a hotbed for procrastination and distraction, 68% of us find it more distracting working in an of

Open article: Do you get easily distracted when working from home? Spatial association could be the answer! by Remotify • 3 min read

Do you get easily distracted when working from home? Spatial association could be the answer!

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