SKEEPERS

• Gathering and framing of customer needs (business objectives, scope of the project, required modules and options, specific needs, data migration needs, connectors, partnerships, needs specific to the customer structure)
• Writing functional and technical specifications.
• Feasibility study of the project and cost/duration estimation
• Creation and monitoring of the project plan (monitoring of tasks and coordination of actors)
• Configuration of the solution (standard configuration of the solution and modules, technical integration of data import via file/API/SQL query, management of technical resources for complex settings)
• Acceptance and monitoring of the test plan
• Project risk monitoring
• Internal participation in the continuous improvement of the product and internal processes

Integration Project Manager

Hublo

•	Interoperability project Management : Ensure the deployment and set-up of interfaces (Full process)
•	Ensure the implementation and updates of contract & E-signature add-ons for customers
•	Create & carry out training programs for Customer Success, User Care & Sales teams
•	Continuously improve team organization and processes to support growth: work closely with Business Ops teams to lead automation and tooling initiatives to transform our operating model and gain efficiency
•	Be the product and technical expert within the Customer Relationship team
•	Perform complex actions in the database to ensure the correct configuration of the product
•	Work closely with the Product team to understand the configuration of new features, create the right process and documentation, and work closely with the CS Team Leaders to define the deployment strategy.

Product & Technical Project Manager

Qonto

Qonto's mission is to create the most amazing banking experience for SMEs through technology, elegant design, and an outstanding sense of customer care.
•	Make product feedback to create prioritize improvements / new features expected by customers and create the "wow" effect by following up with customers when these improvements / new features are available
•	Set up internal processes to better respond to customer requests (update of FAQs, dashboards, macros, communication with other teams, etc.)
•	Team training & monitoring
•	Provide sharp technical support to our customers by guiding them in the use of Qonto, by answering  their complex questions via email, chat and phone
•	Manage customer requests independently by providing them with the best possible service
•	Reporting of positive advances, blocking points encountered and possible solutions to achieve the objectives set by the Company

Customer Success Officer

DS Automobiles

For DS Automobiles
• Prepare the launch of brand sites in all the countries concerned, and optimize the performance of deployed sites.
• Management of deployment planning in relation with the countries.
• Brand content / SEO / social networks.
• Analysis of the performance of the country sites.
• Country animation: Identify optimization levers, sharing best practices.
• Follow-up of evolutions and / or anomalies related to the product owner.
• Contractual follow-up: sending of contracts, relaunching, interface with the legal department.

Chef de Projet Digital & Growth Hacker

A la Bazenne

• Develop and ensure the delivery of a content marketing strategy
• Manage the acquisition and marketing budget, constantly seeking opportunities to adjust, negotiate and optimize ROI and efficiency.
• Experience compiling reports using listening tools and analyzing data to develop the best online strategy
• Community animation : Facebook, Instagram
• Customer care : Interaction with clients through social media
• Content Creation - includes ideation, writing, designing, and editing 
• Influencer identification, outreach and activations 
• Development of the website : www.alabazenne.com

Online Marketing Manager - Remote work

• Organization of themed events.
• Management of artistic collaborators.
• Development of brand awareness through influencers.
• Business relationship development
• Management of commercial partnerships.
• Establishment of a functional framework model for existing and future partnerships.
• Budgeting and monitoring of the various expenses related to Marketing.

Marketing & Partnership Manager

Meetic

• Implementation of the social media strategy / brand content on all touchpoints (social networks, acquisition, product)  and follow-up of the european brands' editorial line
• Monitoring and analysis of the KPIs of performances (quantitative and qualitative) of the Social Media and Brand Content campaigns
• Implementation of the Social Media and e-RP brands campaigns in Europe
• Work closely linked to the online acquisition
• Competitive intelligence Social Media / Brand Content
• Country and work coordination in close collaboration with RP and Paid Social Media teams.
• Community Management of several pages

Social Media & Brand Content Assistant

Technom'aide

• Management of a team of 19 student volunteers
• Representation of the association with partners and administrative departments of Kedge Business School
• Restructuring and diversification of the association's activities

www.technomaide.com

President

• Creation and launch of Digital Day at Kedge BS
• 320 participants
• 18 activities (conferences, training workshops, job dating)
• 12 partner companies
www.digital-day.fr/marseille

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