Maria Grigor's Linkedin Analytics

I enjoy optimisation management as I believe it allows me to influence change and enhance the world of customer experience. Being a demanding customer myself, working directly with customers and understanding the entire customer journey helps me identify pain points. Throughout my career, I've worked with products in various capacities and managed different processes, including sorting client case issues, teaching clients software usage, providing solutions based on their needs, designing and redesigning software, prioritizing feature development, and researching the market and competitors. These experiences have given me deep knowledge of customer behavior, the ability to identify values, and offer solutions that fit their needs, even when the software was originally designed for a different purpose. I thrive in environments that are about innovation and are fast driven, and I consistently initiate development projects. With over 15 years in IT (SaaS), engaging with internal and external clients, I enjoy hands-on roles involving client needs identification, competitor research, staying up-to-date with developments, planning, solution offer and development, coordination, meetings, budget management, process refinement, KPI implementation, client teaching, and team leadership. I've supported four companies in transitioning HR and case management software, aligning processes with new setups. In one instance, we built a custom HR tool, and I've assisted companies in setting up, learning, and educating employees on software. Having my analytical and decision-making skills, I swiftly identify gaps and implement solutions for increased efficiency while working in cross-functional global teams. 🔦In short 15+ years of managing external and internal clients 12+ years in IT 10+ years of project management - business and IT 9+ years in process optimization for startups and large organizations 5+ years of building and leading teams ranging from 6 to 80+ people, located worldwide 2+ year of Product Management 💻Tools used - PM/PO - Planview, Asana, Pivotal Tracker, Trello, Product Board - HR/CRM - Lumesse Talenk Link, EVO, Taleo, Broadbean, Cornerstone (Recruitment), HR Bamboo, vBulletin, GreenTree, Field Glass, Pipedrive, Custify, PARiM, Back Office, SAP (ZE1+ZE2) - Case Management - Jira, Intercom, Zendesk, Bugzilla - Processes mapping - Lucidchart, Miro, draw.io, MS Visio - Online Community Mng - Lithium, Xenforo ☎️Interested in scheduling a discovery call? https://rb.gy/iosolz