HAMPTON ROADS ULTRASOUND

Performs diagnostic and interventional ultrasound procedures at a technical level.
Increased and maintained patient satisfaction scores to 97%.
Works with 10-20+ patients in a day.
Exercised independent judgment and analysis in determining the best method(s) to resolve issues and ensure patient loyalty and satisfaction
Increased revenue by reinforcing contractual agreements with multiple hospitals.
Developed a positive customer experience by proactively managing and growing customer relationships.

Diagnostic Medical Sonographer

Riverside Health System

Integrated quickly into the hospital's radiology team and performed sonographer duties. Advocated patient's concerns to medical team.

Clinical Intern

ECPI University

Diagnostic Medical Sonography Student

US Army

Interviewed and recorded patient medical history.
Received and answered patient inquiries.
Provided clients with in-depth research and suggestions on care.
Managed and led a diverse team of different MOS groups.
Conducted monthly training sessions and led on boarding procedures to ensure success rate of saving lives.

68W Combat Health Care Specialist

Victoria's Secret

Escalated and managed customer issues related to account records, data input, access levels and adhoc reports.
Achieved an average of 98% CSAT goal each quarter for the department and maintained a 97% customer satisfaction survey rating.
﻿﻿Provide performance feedback to agents regarding call time, escalation rates, hold times, customer rapport and phone behavior.
﻿﻿Onboarded new hires and transitioning team members across multiple business units each quarter to promote cross-collaboration and skill sets.
﻿﻿Acted as a liaison for cross-functional business units during team trainings and leadership meetings.

Customer Service Representative

Nacirema

Offered advice and expertise to clients to build their portfolio. Increased sales on average above 20% beyond speculations. Interviewed customers based on what they wanted and how we could achieve those goals. Helped select new products based on client desire. Onboarded new consultants before my departure.

Product Consultant

I am an energetic, self-driven military veteran with 12 years experience of customer-facing roles. I am currently a Diagnostic Medical Sonographer with 6 years of health care experience. Hoping to become a Customer Success professional that delivers the best experience to the customer with a Healthcare Technology company.

Taplio

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