Women of Customer Success

Women of Customer Success is an online community helping women to break into and succeed in Tech through Customer Success roles, at any stage of their careers. We are the community for the women in tech who don't want to code- beside a career in tech spans far beyond engineering roles. we give our members the platform to meet, learn and grow within a truly diverse community, host regular events and create original content. www.womenofcustomersuccess.com

Member

Customer Success Collective

The Customer Success Collective exists to create a space to help individuals and organizations drive company-wide alignment around customer success as the scalable, sustainable source of business growth.

Dr Zara's Hazel Inc

▪ Managed all aspects of client relationships with a portfolio of 100 customers, achieving NRR of 150%, which
contributed significantly to a year-over-year revenue increase of 30%
▪ Championed customer needs as a voice of the customer to 3+ department leaders and pioneered the use of content specific quality benchmark to influence the product roadmap.
▪Created individualized treatment plan for 100+ clients provided ongoing support resulting in a 15% higher CSAT score.

Customer Experience Manager

▪ Collaborated with product development teams to achieve client success and drive business growth by launching a
new product feature that resulted in a 20% increase in customer engagement and a 15% boost in sales.
▪ Incorporated a SaaS Solution (Contlo, Cross-Sell Upsell Ace) to streamline the collection of client feedback, and
amplified upselling and cross-selling of products by 23%.
▪ Leveraged performance data of past products to innovate and create a new product for 300+ clients, yielding a 16%
increase in sales.
▪ Drove adoption of the web-based app among clients, surpassing the goal of 100 users and achieving an average of
150 monthly active users.

Project Manager

Dental and Aesthetic Clinic

▪ Led a team of 4 clinicians and assistants to provide superior customer service and increased referrals from an
average of 48/month to 65/month boosting monthly patient volume by more than 17%.
▪ Overhauled new hire onboarding and ongoing mentorship for staff, reducing employee turnover rate by 25%.
▪ Trained staff on Practice Management Software (SaaS) and volunteered as an internal escalation point for technical
support inquiries.
▪ Improved CSAT (Customer Satisfaction) scores from 78% to 92% by implementing product-related changes
resulting based on valuable client feedback.
▪ Analyzed performance data such as email open rates and social media reach to optimize customer engagement
strategies at scale, achieving open rates over 25% and as high as 40%.
▪ Created content for the customer support website to enhance the member experience and reduce support ticket
volume.
▪ Provided guidance on billing best practices resulting in a 2-4% increase in quarterly revenue.

Clinic Manager

Denty's

▪ Uncovered clients’ desired outcomes and aligned on mutual success plans, incorporating input from multiple
stakeholders (client families, admin/staff, and other care providers such as periodontists, endodontists, and dental
assistants).
▪ Communicated one-on-one with patients during consultative appointments to explain the treatment plan and
perform treatment procedures.
▪ Developed customer relationships by implementing a feedback program achieving average retention of 87% and an
average CSAT of 90%.

Resident Doctor

Smile labs pvt ltd

▪ Successfully managed a portfolio of 70+ patients, specializing in cosmetics and smile-designing consultation.
▪ Developed and implemented comprehensive treatment planning and patient education strategies resulting in a 20%
increase in patient compliance and a 10% increase in revenue from cosmetic services.

Associate Dentist

Technology-centric healthcare professional with 6+ years of developing and managing meaningful and productive client relationships.

During my time as a Project Manager, I discovered my true passion for helping customers succeed. I take pride in driving the adoption of a web-based tool among clients, surpassing the goal of 100 users and achieving an average of 150 monthly active users. Additionally, I leveraged performance data of past products to innovate and create a new product for 300+ clients, which resulted in a significant 16% increase in sales. I look forward to transferring my skills into a role in customer success, where I can continue making a positive impact.

I'm passionate about fostering meaningful relationships and problem-solving. You can usually catch me engrossed in craft and DIY projects.

I'm seeking opportunities in Customer Success.

Taplio

Mariam Siraj Aibani,CCSM's Linkedin Analytics

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Taplio

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