Swappie

• Logistic processes improvement: driving initiatives to optimize delivery times and shipping costs, increase conversion rates, improve healthy cost/unit economics and customer satisfaction through optimization of Swappie's logistic network

•  Management of logistic partners: building and maintaining relationships with carriers, monitoring operational performance, contract management and price negotiations

• Supporting daily shipments (inbound and outbound), ensuring compliance with standard procedures and logistic KPIs, alignment of shipping instructions (with e.g. country regulations, customs, internal pricing)

• Consulting internal stakeholders (e.g. Purchasing, Supply, Customer Service) in organizing transportation, customs clearance, communication with carriers and any logistics related issues

• Ensuring company's logistic profitability throughout the end-to-end delivery chain 

KEY AREAS: E-commerce, B2C, C2B, logistics compliance, supply chain, cost management, parcel logistics, Power BI, Kustomer, Asana

Logistics Specialist

CMA CGM

Containerships, a part of the CMA CGM Group, is a full-service logistics company providing safe, reliable and sustainable door-to-door multimodal transportation.
www.containerships.eu

•	Sales order & delivery management: As a part of the CS Export Team, I was responsible for coordinating customer orders and handling container bookings, preliminary scheduling delivery and pick-up times, and advising on the most suitable vessel according to the shipment route and desired transit time. I communicated daily with customers on their shipment status. 

•Master Data management

KEY AREAS: short sea logistics, maritime transportation, export, customer service, supply chain, asiakaspalvelu, Softship

Customer Service Coordinator

Yara International

Yara delivers profitable and responsible solutions for agriculture and environment worldwide.
www.yara.com

•	Invoice & claim management: My main tasks included daily SAP (SD) invoicing of our international customers, prepayment accounting, issuing credit & debit invoices, updating contracts and sales orders, and processing customer claims in SAP (QM). 

•	Logistics & sales support: I was preparing delivery documentation e.g. certificates of origin, analysis and insurance, and ensured timely signing of sales contracts and annexes. I was responsible for processing and updating price lists, gathering information from sales representatives and production.

•	Training:  I played a key role in preparing work instructions and training new CS personnel.

KEY AREAS: customer service, supply chain, logistics, invoicing, export support, SAP ERP, SAP SD, master data, crop nutrition, backoffice, Baltics, Eastern Europe, CIS

Customer Service Specialist

Customer Service Specialist Trainee

Magicplace Oy (Tila 51)

Tila 51 was a café & a second-hand store in Töölö.  

As a small entrepreneur, my work at the company was versatile, covering all essential functions required for maintaining daily business operations .

•	Business management: I was responsible for planning, developing, controlling, and organizng business processes on daily basis. I played a key role in communicating with e.g. coffee suppliers and customers selling second-hand items at our shop. 

•	Promotional & marketing functions: My tasks included daily SMM support, running Facebook & Instagram ads, as well as paper marketing materials creation & distribution. 

•	Finances: I did accounting and taxes on monthly basis, keeping books and invoicing up-to-date. 

•	Barista function: I was preparing drinks & food daily, as well as serving customers at the counter. My duties also included maintaining safe and clean work environment in kitchen and selling area.

•	Employer: I offered a two-month position during the summer for a trainee. My role was to guide, teach and supervise during the traineeship. 

KEY AREAS: entrepreneurship, business management, business development, brand marketing, accounting

Entrepreneur

foodora

I was delivering food by bike from restaurants, cafes, markets to customers, ensuring timeliness and accuracy of delivery.
Interim position while planning own business. 
https://www.foodora.fi/

Driver Cyclist

SCA - Hygiene and Forest Products Company

SCA is a leading global hygiene and forest products company that develops and produces sustainable personal care, tissue and forest products. 

I was a part of a Marketing & Sales team, TENA brand. 

•	Management of marketing materials: I was responsible for preparing and closing agreements related to marketing materials production. I was organizing logistics and coordination of the POS (point of sales) materials from warehouse to e.g. pharmacists or regional sales agents, ensuring the accuracy and timeliness of the delivery. 

•	Marketing material production: One of my main tasks was designing marketing leaflets and other small advertising materials for sale campaigns. I was also responsible for communication with design agencies.  Additionally, I was gathering requirements from the organization (including informal survey) to produce package design for a new product. 

•	Sales support: I provided monthly reporting and sales data analysis, including summary for the sales organization. Sales data covered monthly and yearly sales of TENA brand products in all partner pharmacies in Russia. 

KEY AREAS: brand marketing, product marketing, marketing materials, logistics, data analysis, sales support, hygiene industry

Marketing Coordinator, TENA brand

European Forest Institute

EFI is an independent non-governmental organisation conducting European forest research.

The research project* was to produce a complete report on the state of forest science in
Russia and the Eastern European Partnership countries. The research was done based on information collected from different institutes, universities and governmental agencies, and included information related to e.g. selection of research topics and financing the research.

•	Research coordination: My role was to act as a research coordinator and analyst, which included e.g. collecting and processing the data. Data was both quantitative and qualitative.

•	Research analytics: I produced and wrote the research report**, including analytics from the raw data.

•	Workshop organization: In addition, I had a central role in preparing for a scientific workshop by ensuring high participation from
invitees and producing workshop materials.

*SUMFOREST https://www.sumforest.org/  
** «Report on existing research capacities in the Russia and Eastern Partnership (EaP) countries: Summary of existing research capacities, infrastructure and programmes»

KEY AREAS: academic research, research analytics, data analysis, event organization

Research Trainee

LUKOIL Lubricants Company

I was responsible for general office management with varied tasks from invoicing to data processing during the internship. In addition to that, I
handled SAP (WE/HR) travel invoicing and data processing and calculations based on
SAP data.

KEY AREAS: office management, data analysis, document management, invoice management

Office Assistant Intern

Logistics professional with experience in outbound & inbound logistics and focus on delivery network improvement, cost optimization and customer experience
//
Learnings from different supply chain functions: sales support, order management, invoicing, customer care
//
Had fun once owning a café & second-hand store
//
MSc in Forest Sciences and Business, BSc in Economics, statistics, data analysis

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