DHL Supply Chain

Performance Management Lead UKI

To provide meaningful management information to the Health and Safety team and operational colleagues within EMEC Division

Focus point for Insurance Reporting and Claims, with overall objective to manage these proactively, liaising with the relevant personnel and suppliers to minimise cost impact to the business.

Carry out regular Trend Analysis of incident data, specifically responsible for seeking to identify and communicate areas for improvement

To manage and coordinate the activities of driver trainers, including the management of work that is passed through to them in order to ensure they are fully utilized and working effectively

To build effective relationships with the contract management teams around the business in regards to driver training

Business Support Manager

DHL Ferrero Crick

Day to Day Management of a busy Customer Service team in terms of customer deliveries, admin management and KPI provision

Overseeing day to day processes with regard to failures, re-bookings, shortages, rejections and returns

Co-ordination of all communication to customer, achieved through liaison with various third party companies at all levels within their businesses

Coordination of the data on site and ensuring the interrogation of anomalies is completed to an acceptable standard

Liaising with both internal and external suppliers with regard to KPI and performance management information.

Customer Service Supervisor

Management of the key metrics on site and distribution to the customer on a daily basis

Liaising with the senior management team to ensure a consistent message is sent out to the Exec and the customer

Design, build and ownership of the KPI and reporting pack that gives visibility to the onsite management team, the exec team and to Jaguar Land Rover of the daily operational performance

Coordination of the data on site and ensuring the interrogation of anomalies is completed to an acceptable standard

Management of all on line data from the site, entry of all data and management of the responses

Manage and deliver small projects around the business

Data Analyst

Day to day management of the Customer Service team for the UK and European Temperature Controlled Network

Overseeing customer queries in relation to all aspects of the business

Overseeing day to day processes with regard to failures, re-bookings, shortages, rejections and returns. 

Responsible for the successful resolution of queries and the communication back to the customer

Co-ordination of all communication to customer, own fleet and haulier’s, achieved through liaison with various third party companies at all levels within their businesses

Understanding of all delivery data at line level to drive internal and customer reporting

KPI Management and the challenge of any non-achievement of these

Working as part of the Transport Planning and Operational Team to ensure that all of the customer needs were met

Customer Service Team Leader

Premier Inn

Responsible for all day to day operations of a busy hotel, this included managing a team of 68 People across all functions Housekeeping, janitorial and Reception

Management of budgets, accounts, and reports

Sign off of the payroll and stock replenishments processes to ensure that these were in line with expectations and budget

Use of standard and in house computer systems to update reports, allocation of budgets for each department and approving all expenditures

To ensure that the high standards of service of the hotel is maintained throughout departments and is reflected in the comments made by my customers

Hold regular staff meetings, one to one and group sessions to understand the concerns of the wider team and how to keep everyone motivated to achieve the goals of the hotel

Conduct interviews when employing new staff

Liaise with external hotels, agencies and other business to ensure the continued success for the business I was running

Attend and present my business results at regular meetings with Area Manager

Deputy General Manager

I am a confident, self-driven and educated individual that is ambitious and has a desire to succeed. I believe that being punctual, dedicated and hardworking will ensure my future success. I have a keen interest in learning new skills and developing my personal and professional qualities. I have excellent interpersonal and communication skills, gained through working in various customer facing roles. Improvisation and problem solving are skills that are influenced by my previous employment background

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