ADR England Community Catalyst Children at Risk of Poor Outcomes

Based at Swansea University, the project management of ADR England's Community Catalyst - Children at Risk of Poor Outcomes.

This project is currently establishing a broad and diverse community of researchers and analysts focused on using (or aspiring to use) de-identified administrative data, to address issues children at risk of poor outcomes face. 

Co-funded by ADR England and Foundations – What Works Centre for Children and Families, it is led by a cohort of universities with expertise in children’s social care:
•	Swansea University
•	Lancaster University 
•	Imperial College London 
•	University College London 
•	University of Sussex
The project is also supported by key stakeholders:
•	Barnardo's
•	Data to Insight
•	Children’s Commissioner’s Office
•	Nuffield Family Justice Observatory

Project Manager

The Green Party (Swansea & Gower)

Marketing Communications Officer

Swansea University

Impact Officer - SPECIFIC IKC

Communications Specialist - Active Building Centre

Operations & Marketing Officer - Enterprise Europe Network 

Dynata

Senior Project Manager - Strategic Partnerships 

ICM Direct

Key Responsibilities:
Management of the Online Operations team in a small but very busy operations department where my responsibilities included:
•	Costing, ascertaining feasibility and devising time scales for new projects
•	Liaising with suppliers to ensure the most competitive costs and time scales within the scope of the project
•	Schedule management, including booking in new projects with internal teams (Scripting, Data Processing and Coding teams)
•	Liaising with  the other Associate Directors to ensure that bottlenecks are kept to a minimum and prioritising projects when they did occur
•	Delegation of new projects to most appropriate team member based on project and client requirements 
•	Capacity management of the team, including addressing over or under utilisation within the team
•	All HR aspects of team management, including recruitment, training, mentoring, performance evaluation
•	Assuming lead project manager for the higher profile clients and for the largest / most complex projects, for both healthcare and consumer 
•	Ensuring the team met the quality standards for the company’s ISO accreditation

Associate Director

Lightspeed Research

Key Responsibilities:
The management of a high number of projects in a fast paced and time pressured environment where my responsibilities included:
•	Supporting with the preparation of pitch presentations and attending pitches
•	Development of new client relationships to drive new business opportunities
•	Maintaining existing client relationships to high level of satisfaction
•	Account management and key client contact for 4 key accounts, including:
o	Supporting the Account Director with costings and proposals 
o	Liaising with clients on all aspects of the project
o	Heading-up large / more complex projects with support from junior team members
o	Delegation of smaller / less complex projects to team members while maintaining accountability and ensuring the highest standards were maintained
o	Reviewing, advising and editing questionnaires to make them online friendly
o	Briefing various departments / suppliers to the scope and timings of projects to ensure deadlines were kept and all deliverables were to the highest standard
o	Giving the final sign off of: survey links, data, coding, tables and any other deliverables for the client
o	Reviewing a project’s success through a range of metrics including, budget, timings, sample performance and client satisfaction scores
o	Maintaining a client satisfaction score of 8 or above for all projects on key accounts
•	Supporting the team head with recruitment, reviewing of CVs and the interviewing process
•	Training and development of new starters within Client Operations, including feedback on performance to their line manager
•	Representing MarCorp in feedback / development meetings between Client Operations and Research Technology

Senior Project Manager

GfK Custom Research

Research Executive

Research and Marketing Group

Junior Research Executive

Airbus

Communications and Government Affairs Assistant

Experienced marketing & operations professional with a demonstrated history of working in both private and public sector.  Skilled in operations management, marketing, event management, market research & account management.  A strategic thinker with a BA Hons in Marketing from the University of the West of England and 15+ years’ experience.

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