Marie Cross's Linkedin Analytics

I love connecting with like-minded professionals, who are as passionate about Customer Experience as I am! If you're responsible for a frontline team, whose job it is to ensure your organisation is represented in a positive, professional and memorable way each and every day, as true Brand Ambassadors of your organisation, then we have a LOT in common. I've truly been there, done it, got the t-shirt and written the book - yes seriously I have... It's called 'Make Their Day: Awesome Ways to WOW Your Customers' http://www.maketheirday.net and therefore, I really can relate to the challenges and opportunities that exist within frontline operations just like yours. BE A PURPLE COW I totally appreciate that, in today’s competitive marketplace, where there are lots of other companies providing similar products & services, at similar prices and with similar terms & conditions to you, then you have to show up and stand out from others in your field if you’re going to get that vital step ahead. You have to become, what Marketing Guru, Seth Godin refers to as, the Purple Cow in your field! Why? Because your prospects and customers will choose who they'll do business with and remain loyal to based on the DIFFERENCES you provide… and you and I know that the only real difference, the only true USP in your business, is your PEOPLE and the SERVICE your people provide. Ultimately, your success is governed by how your customers FEEL about the experience they have when they engage with your organisation and those Brand Ambassadors who serve them. SO, HOW MAY I HELP YOU? Well, here at First Impression Training (aka FIT) we’re wholly focused on developing the potential of that USP of yours, in order to enhance your customers’ experience; increase employee engagement and create true Brand Ambassadorship on your frontline. If you're interested in finding out how you can motivate YOUR staff to represent YOUR brand in the most remarkable way, to become that Purple Cow in YOUR busy field, then go to… www.firstimpressiontraining.co.uk and take advantage of all the FREE resources available to you TODAY! You can also take part in our FREE 30 min online training event '7 Ways to WOW Your Customers' where we share 7 super secrets to ensure that YOU show up and stand out from others in YOUR field! I’d love to share further ideas and insights about all things CX with you, so do feel free to get in touch... Call 01622 761 321 or email me at [email protected] and let's start engaging. In the meantime - Keep FIT & Be More Purple!