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Strategic Customer Service Leader with over 15 years of solid, hands-on management experience creating infectiously positive, motivational work environments. Strong emphasis on Customer Orientation and drive for improvement in Customer Service levels. Ability to identify and problem solve, resulting in process and work structural improvements. Tenacity and drive to achieve goals, with a dedication and commitment consistent with organizational priorities. Specialties: Results Driven Team Building Medical Device Industry Sales Support Excellent communication skills Employee management, engagement and cohesion Conflict resolution Litigation liaison Active response and follow through to both external and internal customer needs Ability to move my team, as part of the entire organization forward
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