Oracle

Program Manager II

Program Manager

Microsoft

•	Developed, designed and executed Performance Test for complex applications from multiple endpoints globally to evaluate both server-side and client-side bottlenecks
•	Complied, analyzed detailed reports and presented findings to both leadership and the development team, calling out improvement areas along with any potential solutions
•	Mentored/trained other performance testers during the creation, preparation, and administration of quality assurance reviews
•	Initiated code coverage analysis, wrote unit tests in C# and drove a program to increase code coverage across all applications to 80%

Quality Assurance Engineer

Wood Art

•	Facilitated the reorganization of the inventory-purchasing department. More than 90 percent of the employees identified the changes as improvements
•      Assisted up to 10 new employees on training with inventory, presentation, sales pitch, cash drawer, daily expectations, and customer service
•	Maintained employee schedules and work with Sale Associates to coordinate work activities
•	Troubleshoot Point of Sale (PoS) systems and make sure they are up and running during business hours

Store Manager

•	Consistently improved the level of customer satisfaction and outperformed sales every quarter approximately, 20% over goal
•      Created business value in Microsoft Excel, by using historical data and current customer needs to improve organization and business flow
•	Earned department daily sales leader on numerous occasions, and was selected as the "All Star" salesperson in a 2017 sales competition

Sales Associate

"Diamond " -Jewelry Shop

•       Resolved customer dissatisfaction problems regarding prices, company policies, employee error, product defect, and out of stock items
•	Operated store inventory and trusted to handle sales and purchases that totaled upwards of $25K per day
•       Built requests for custom design jewelry using company supply (gold) or customer provided gold

Gold Specialist 

I am a self-starter, independent, a quick learner, and highly adaptive. I enjoy public speaking, presenting, and bridging communication between different parts and levels of an organization. I thrive in environments filled with ambiguity where I am given the opportunity to research, discover solutions, and set processes and structures to benefit the entire team.

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