Powell Software

-Remote work & new ways of working organisation implementation in a fast growing environment
- 120% Headcount growth in 2020 and still growing
- Set up & enhance HR policies in various countries such as France, Australia, UAE, US, Germany, UK
- HR strategy alignment with our business for better efficiency
-  Big Focus on building Employer Branding & improve continuously Employee Well being

Human Resources Director

Arkadin

•Planning and identifying methods that will enhance the employees and customers relation in the region to support organizational growth.
• Designing and implementing procedures and policies on staffing and workforce management to optimize production and services in all CEMEA region. managing 150+ collaborators, 20 nationalities, 50% remotely in 8 different locations
• Introducing & building L&D programs for the staff and other management to enhance their skills. Developing policies regarding benefits and compensations of the staff that act as incentives for optimizing performance. Moving working on environment to digital workspace.
• Supporting talent acquisition initiatives and contributing to sourcing, interviewing, selecting and training programs. Growing NTT Cloud communications employer brand and identifying tomorrow's role
• Initiating quarterly CSR programme & rewards initiatives

People Manager CEMEA

Arkadin is a leading provider of conferencing and unified communications solutions. For organisations with global collaboration needs, Arkadin is truly global in its operations, services, and perspective, with 45 offices across 27 countries. For all of your audio calls, video calls, and on line meetings, we offer live operator support, in 14 languages. It's the combination of worldwide infrastructure with localised services that make Arkadin the best choice solution to your global collaboration needs .

	Founded and developed start-up and continued to increase event business within the CEMEA region.
	Managed service delivery and deployment of web conferences for entire portfolio of industries. Support to regional and global teams in multiple locations.
	Guided local teams within customer units and provided cross-management direction to ensure successful project completion.
	Ensured ongoing quality service and fostered repeat business by auditing and evaluating data to achieve optimal outcomes.
	Launched improved online registration product and provided reports of activities to senior management.
	Interfaced with sales channels to determine product support and service needs which met existing and new account requirements.
	Provided continuous product up-selling as technology improves and new techniques emerge.
	Analyzed requirements and developed workflow for the entire client experience. 
	Collaborated with team to provide a high level of success throughout the area.
	Represented company and employed expertise of online communication technology for press conferences, presentations, and General Assemblies. Events customers are all senior management level

Line of Business Manager - Digital Events

- Train, create documents and rollout new processes within the European Event teams
- Create processes that also incorporate Best Practice to harmonize ourselves within the   European Event teams.
- Project/Product management within the European Event BU
- Manage the overflow of Event hosting workload over Europe and to be the point of contact to cascade resources

Practice Manager - Event BU

Responsible of the Customer Event production, I was in charge of leading a team from 4  to 10 Event project managers audio and web :
- Training, Skills development, follow up
- Recruitment
- ResourcesPlanning
- Coordination of outsourced operations
- Preparation of the IR quaterly season peak period 
- KPI's, Reporting, meetings & SLAs follow-up 
- Building the production activity and team of the Event Business Unit
- Product management roll out

An average of 120 Events audio and web per month.2 millions revenue in 2011

Manager France - Event BU

- Serve as point of contact and subject matter expert, to customers and Sales on Event activity
- Partner with customers to ensure all customer needs are understood and fulfilled on time 
Conduct information gathering and follow-up meetings with customers before and after the Event execution
- Establish expectations with customer on timelines, requirements, and needs
- Book, schedule and provision Event activity
- Host Events, including Online events (web events, webcasts)
- Troubleshoot and resolve real-time service issues
- Complete post-Event work and coordinate timely delivery of invoicing and value added services
- Update job knowledge and databases through documentation and communication with managers, the Client Care team, and others within Arkadin

Event project manager

Ideal Gourmet

Since 2004, Idéal Seminaire has assisted companies in the research and organization of seminars, study days, meetings, business related events and company parties. Benefit from the advice of one of our experienced project managers and take advantage of our excellent negotiated prices in nearly 3,000 venues allover France: chateaux, hotels, dinner-cruises, cabarets, gourmet restaurants, team-building activities, etc. 
Main tasks:
- Restaurant Prospection to enhance the Database
- Restaurant Package negociation
- In charge of Photos and editorial web content for new restaurants
- Companies event organisation

Sales Representative

TTI Travel

Journey's organisation (transport and conveniences) for the exhibitors of various trade shows in Europe. 
Prospecting and Negotiation of the various suppliers

Customer relationship manager France

Eiffel Tower - SETE

Created in 2005, SETE was elected by the Paris City Council to maintain and run the Eiffel Tower. With almost 7 million visitors to the Tower each year, SETE’s aim is primarily to modernise its facilities, reception areas and the services offered to visitors, while following an approach in line with sustainable development and ensuring the maintenance of a high level of security
Main tasks:
- Visitors management
- Cashier
- New comer's training

Welcome Agent

Thanks for visiting my profile! A little about me, Multicultural self-starter with 15 years’ experience in IT environment. My strengths are cascading and implementing successfully strategies.  Innovative with a history of conceptualizing, developing and executing a variety of highly successful projects. 7 years ago, I have been given the opportunity to share my managerial and communication skills as International HR manager. My passion is PEOPLE, developing their motivation, improving workflow, building a cohesive work environment and boosting the teams’ performance in order to maximize the company’s achievement is my mission.

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