SMARTCIC Global Services

SmartCIC is a global managed services provider based in Cannes it is incorporated in France and Spain. Founded in 2008 it holds an operator’s licence in France and currently delivers a range of connectivity and field services solutions for Tier 1 operators, national carriers, FTSE 100 and Fortune 500 enterprise customers in over 200 countries and territories around the world.
With offices in Cannes, Lyon, Madrid, Barcelona and presence in London, Albania and Miami, SmartCIC is a multi-lingual business currently speaking 17 languages in its day to day operations with customers and partners.
My job consists of making sure that our customers get only the best service so they can focus on their business.

Senior Account Manager

Brodynt | Now part of Expereo

Leading the Business Development team means looking for new opportunities in the market, keeping up to date with the changing market and strengthen the relationships with our key accounts.  
We want to be our customers trusted consultant, not just a provider. 
I do my best to help the members of my team achieve their personal and collective challenges and objectives.
Customer first, always.

Business Development Team Lead

EMEA Strategic Growth

Expereo

Expereo is the trusted partner of 30% of Fortune 500 companies. For the majority of multinationals in logistics, electronics, technologies, oil and gas, government, manufacturing, and retail – Expereo is the right choice. We take the hassle out of your hands, prevent drop-offs, boost productivity, and allow you to concentrate on what you do best. Get the fastest possible Internet connectivity on a global scale, utilizing Expereo’s ever-expanding network of Cloud Acceleration Hubs. We cater to all locations – whether a pop-up, offshore platform, branch office, or big city headquarters.

Account Manager - Partner Sales

Gavà Triatló

We are an amateur Triathlon Club at Gavà, currently with 100 members (adults and kids).  Just a group of friends enjoying our passion.

President

Colt Technology Services

Coordinating the delivery of offnet components in all non-COLT countries, including the United States of America, Asia, Eastern Europe, Australia, Africa and South America.  Liaising with local end customer and suppliers and coordinating the delivery with our internal teams, from the placing of the order until the End-to-end testing.

Global Reach Lead Coordinator

Working with the Global Reach and International order management teams, in direct contact with local delivery teams.  Some of the main tasks:
- Special projects support (e.g. Europcar 3G activation project, Thomson Reuters)
- International internal orders handling (test scheduling, monitoring and troubleshooting)
- Global Reach invoice reconciliation
- Global Reach renewal orders management
- Global Reach mailbox monitoring
- Global Reach pipeline report elaboration

Service Delivery Analyst, International Delivery

Single Point of Contact for partners in Barcelona (for all non comercial requests), also responsible for the delivery pipeline followup, first level of escalation for faults and billing incidents, elaborating and delivering reports for partners, regular Service Review meetings and developing Service Improvement Plans for partners.

Service Owner

Digitex

o	Direct contact with customers and Abbey branches in order to prevent fraud with debit cards.
o	Elaborating and checking reports on debit card transactions.
o	Investigation on fraud reported by customers
o	Filing of fraud cases
o	Handling of Credit note requests

Analyst for Abbey Fraud Department

Affiliated computer services of Spain

Collaborating with General Motors Co., developing the following tasks:
o	Elaboration and analysis of finance reports for the Accounts Payable Department.
o	Finance control and payment checking.

Junior Associate

At SMARTCIC, my commitment to exceptional service delivery defines every interaction with our Tier 1 operators and Fortune 500 enterprises. Weaving strategic relationships and managing complex customer needs, my expertise in operational management and business planning ensures that our global clients remain focused on their core business, undisturbed by connectivity concerns.

Previously, as a Business Development Team Lead with a strong foundation in commercial management, I empowered my team to surpass objectives, fostering a customer-first ethos that still guides my approach. Bridging technical understanding and legal acumen, my role pivots on facilitating seamless global communications, underpinned by my ITIL certification and multilingual capabilities.

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