Omnipresent

Head of Customer Success

• Lead, coach, and nurture a team of 13 Customer Success Managers and Team Leads, fostering a collaborative and growth-oriented environment.
• Drive efforts to maximize team efficiency, focusing on personal and professional development to enhance overall team capabilities.
• Develop and manage the CSM workflow, assessing opportunities for improvement to enhance customer happiness and relationships.
• Work on customer lifecycle management, focusing on health scores, NPS, product adoption, and successful touchpoints.
• Represent the CSM team within the broader Leadership team, contributing holistic ideas across various CS functions and the company.
• Mentor and grow talent within the team, actively participating in hiring and retention efforts, while also acting as a first-line escalation for team issues.

Manager, Customer Success

Hopin

• Lead a remote and distributed team of 10 Customer Success managers
• Define and execute the team's strategy for maturing, expanding, and retaining their portfolio of customer accounts
• Assist in the hiring, training, and developmental processes of new CSMs
• Help build scalable processes for our growing CSM team.

Regional Manager, Customer Success EMEA & APAC

Applift

• Lead the Customer Success team remotely (6 people) for the US, EMEA, APAC, and LATAM regions
• Oversee the Business Operations department
• Responsible for recruiting, management, mentorship, and growth of the team
• Ownership on revenue forecast
• New markets expansion

Global Head of Customer Success

• Lead the Client Success team in charge of our key advertisers in the EMEA region
• Daily interaction with the team to coordinate activities, give guidance and direction to ensure operational excellence and revenue growth
• Responsible for delivery, timeline, execution, and coordination with other teams
• Define business strategy for the region aligned to the company's strategy

Team Lead Customer Success EMEA

• Develop strong business relationships with an international portfolio of accounts.
• Analyze and report on campaign effectiveness, using data and insights and report back to clients on success and areas of improvement
• Contribute to sales strategies and presentations to retain and grow key accounts
• Maintenance and growth of key Media Partner accounts
• Attendance to International Mobile Marketing related conferences and client visits

Customer Success Manager

Inditex

• Coordinating 6 global satellite teams 
• Leading the launch of our Social Media Communication channel and its expansion into new markets
• Managing the relations with external stakeholders
• Reinforcing both online and offline brand image on Social Media (Zara Care profile) 
• Working closely with Communication and Marketing departments to align with the brand strategy

Customer Operations Manager, Social Media - ZARA

• Responsible for managing suppliers outsourcing Customer Care services
• Lead the operational aspects of new online markets launch (Turkey, Russia, EU markets...)
• Monitoring quality customer experience, reinforcing the brand image in every channel
• Project coordination of company-wide projects: contract negotiation, managing external supplier relationships, designing and testing new services & processes
• Mapping of processes to facilitate business and strategic changes

Customer Experience Operations Manager - ZARA.COM

Telefonica

• Present, promote and sell products/services to existing and prospective customers 
• Supply management with feedback on customer needs, problems, interests, competitive activities and potential for new products or services
• Achieving monthly sales targets
• Taking part in specialized sales techniques training

Sales Representative

Elevating Customer Success to New Heights | Remote Work advocate 🌐 | 16 Years Championing Success in SaaS, Digital Marketing, and E-commerce 🚀 | Dedicated to Enhancing Company-Client Dynamics

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