- Leading the Service Design, Experience Design, Customer Experience and Design Strategy practices and offers. 
- Consulting at various levels to provides advice, support, and guidance to our client's management teams.

Working with a talented, cross-functional team to support our clients in putting their clients at the center of their way of doing business, by researching the habits, trends and potential innovations, designing experiences, and considering the right technologies to make everything happen.

Director, Human Centered Design Practice  (CX, UX, Service Design)

Concordia University

Instructor

Electronic Arts (EA)

Champion quality and the highest level of player experience and journey for EA’s games.

Influence experience design vision and strategy at the studio and project level.

Unify the areas of Design Research, CX, UX, UI and Technical design to work collectively and cohesively in the design and creation of awesome player experiences.

Director, Experience Design

National Bank of Canada

Customer Experience Design, Service Design - Call it the way you want: Our team was dedicated to analyse and tailor the NBC customer's experience, on every channel, and I was proud to lead it.

Director, Experience Design (CX)

Senior Experience Designer and Researcher

Valtech

As Ux designer, Drawing insights from users and cultural trends, using research methods like Diary/camera studies, Field studies, Journey mapping, Task analysis, User testing...
Mapping opportunity spaces through strategic frameworks and expressing compelling solutions, then designing it.

User Experience Designer, Researcher.

Publicis

Defining online and global user experience strategy and designing interfaces.

Clients: Biotherm, Metro inc, Brunet, Vichy, YSL, MBAM, Chapters Indigo, Coca Cola...

User Experience Designer

Dailymotion

Creating and managing global design experience and identity of the platform, advertising integration.

Designer

ReflexMultimedia

Hired as Graphic Designer after an internship.
Website and Print design - UxD studies.
Managing clients reports, interns and free lances.

Clients: Moët & Chandon, Diesel, Canal Plus, Le Labo, Citroen, ECA2...

Vision Prod

Managing printed projects, from client request to finished object.

Dealing with clients, art directors, advertising agencies, photographers, printers, paper companies, design offices... When quality control was done with tracing paper, a phone, a linen tester, some Pantone chips and an alarm clock set at 5am.

Clients: Leg: Radio France, TSF, Centre Pompidou, Eurostar. Saguez & Partners, Le Dos de la Cuillère: Aigle, Alcatel...

Assistant Project Manager

Problem finding and Problem solving. I prefer evolution rather than revolution.

Over 15 years of experience in UX, CX, Research, Innovation and Service Design.
7 years of experience in leadership roles. 

Creative leader who operates at the intersection of design, product, and research.
Passionate about using design to transform strategies, services, organizations, and processes, and to create meaningful and engaging experiences for customers and users, whether they are Citizens, Patients, Professionals, Employees, or Clients.

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