The Real Customer Success

As a Customer Success Advisor, I provide strategic guidance to help startups build scalable Customer Success (CS) practices that drive retention, growth, and long-term customer satisfaction. 

My expertise supports early-stage companies in designing and refining their CS playbooks, defining key customer health metrics, and implementing processes that can grow with the company.

Startup Advisor

Two millennials obsessed with Customer Success sharing their experiences and knowledge in Spanglish.

Podcast Co-Host

Stealth

Working on a new startup in the Customer Success space

Co-Founder

Peninsula - Corporate Innovation

I spearheaded the planning, execution, and management of comprehensive acceleration programs for early-stage startups, facilitating collaboration between mentors, industry experts, and investors to drive growth. I oversaw program progress, identifying improvement opportunities and implementing strategies to optimize outcomes. Additionally, I ensured seamless execution of workshops, training sessions, and pitch events, while providing tailored guidance to startups, helping them refine business models, secure funding, and scale operations effectively.

Senior Innovation Consultant

SalesMatch.Ai

Product Owner

Twenix

Twenix is ​​a B2B e-learning startup that helps corporate teams master English through daily 26′ online conversation sessions with teachers from all over the world.

People Manager collaborating cros-functionally, establishing and leading Twenix's Customer Success team, integrated by 5 professionals in charge of the Enterprise & SMB portfolios. Creating processes of the department from the ground.

Head of Customer Success

Signaturit

Self-service, business process, automation & data insight.   
Management of the CS Growth Team focused on accelerated account expansion and retention cycles (low-touch/tech-touch) & product discovery in collaboration with the product team. 
Building the customer's journey and business strategy for the SMB customers segment.
Ensure customers' growth, and retention through product adoption, process creation, workflow automation, and scalability.
Analysis of data on customer behavior to improve expansion opportunities, increase retention and enhance the customer experience.
Developing and implementing customers' health scoring (NPS, and others key metrics) model to improve ARPA.
Liaison with key people from other departments to coordinate cross-functional projects (product, marketing, data, sales, and finance).

CS Operations Manager

Business-oriented, product adoption, and product update email marketing.
Design and constant improvement of system reporting, dashboards, and KPIs related to customer base.
Identify opportunities to improve internal processes in the CS department and drive workflow design, system implementation, and enablement to achieve efficiencies and increase productivity.
Develop and improve systems and processes to accelerate time to value and product usage.

CS Operations

Photoslurp (merged with Flowbox)

SaaS Digital marketing platform for Visual UGC & Social Commerce. Responsible for client's brand consultation, customer onboarding, product adoption, and success. Close collaboration with product marketing. Creation and leading the Customer Success Department from the
ground, engaging in producto strategy and producto discovery, reporting directly to the CTO.

Head of Customer Success 

SYNERGIE ESPAÑA

Helping consulting companies find the right candidates for their talent acquisition strategy.

Talent Acquisition Specialist

Moment Magazine

Assisting in the preparation of marketing materials.
Pitching article and assisting in the development of social networks.

Marketing Analyst

UNELLEZ

I was invited by a professor to be the speaker of the "Self-esteem Workshop" for a group of accounting's students at the University.

Motivational Speaker

I am a psychologist trained to recognise behavior patterns, needs, and opportunities with a background in business projects development. I am good at integrating and collaborating effectively with cross-functional teams. My focus is on adding value to the companies through understanding customer needs, building processes, product discovery and keeping scalability as a premise.

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.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}María Isabel Bechara's Linkedin Analytics

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