Marisa Speranzi's Linkedin Analytics

Have you experienced how powerful it is when someone fiercely believes in you? As someone who was considered a first-generation college student, inspired by overwhelming amounts of support & guidance, my north star throughout my career has been helping people win.🔥 Hi, I'm Marisa! I am a relentlessly driven, strong-spirited professional with a natural ability to nurture valuable relationships with customers, colleagues, and decision-makers with a deep understanding that as humans, we want to be seen, heard, valued, and validated. I always lead with integrity, operate with transparency, and elevate others, with a strong investment in customer outcomes and delivering impactful results. I am proactive, results-driven, and thrive in environments that encourage diverse perspectives and intellectual curiosity, as I am constantly looking for ways to improve. Recognized for strategically driving client retention goals, analyzing trends with data and metrics, while devising systems that improve efficiencies to maximize the customer experience. Furthermore, I am skilled at cross-functional collaboration and proactively advocating for the client through implementation, onboarding, and adoption. This includes uncovering needs and expansion opportunities while having a deep understanding of customer initiatives to minimize churn. I am an expert in providing clear and concise communication in all interactions and negotiations, this includes making critical decisions in time-sensitive situations. Track record of success working in an ambiguous environment which allows me to take initiative and manage multiple expectations both comfortably and confidently. My independent, self-starter mentality encourages me to take calculated risks and embrace new challenges. Outside of work, you’ll find me spoiling my two dogs or shopping at a local business (because I love supporting the underdog). As an avid baker, I am always looking for the next best chocolate chip cookie recipe and trying to end the big debate on crunchy vs. chewy. Predictive Index: The Captain Core competencies: → Relationship Management → Account Management → Customer Engagement → Operations → Business Growth → Customer Relationship Management → Trusted Advisor → Project Management → Onboarding Optimization → Project Coordination → Contract Negotiation → Customer Satisfaction → Client Retention → Issue Resolution → Strategic Thinker → Data Analytics → Cross-functional Collaboration → SaaS → Startup work culture I would love to connect, reach out on LinkedIn or at: msperanzi@gmail.com