Texas Roadhouse

- Provide quality customer service to 20+ customers/day, increasing brand loyalty
- Demonstrate salesmanship by upselling to  customers, resulting in positive revenue increase
- Comply with responsible alcohol service guidelines, preventing sales to minors and maintaining 100% compliance

Server

Bayhealth Blue Hen Corporate Center

- Assisted with end-user support by answering 10+ phone calls and 5+ emails per day, gaining familiarity with troubleshooting hardware, software, and network-related issues, achieving high customer satisfaction ratings on support interactions
- Contributed to the implementation of a help desk ticketing system by creating and categorizing 15+ tickets per week, gaining experience with IT service management, resulting in an increase for ticket resolution rates

Help Desk and Desktop Services Intern

Amazon

- Fulfilled 50+ customer orders/week, achieving on-time delivery and increased customer satisfaction
- Ensured product quality rate with daily checks
- Utilized scanners to reduce picking errors for 200+ products/day
- Achieved 100% accuracy rate for order processing by following screen prompts

Warehouse Associate

Mrs. Walker's Ice Cream Parlor

- Provided efficient, friendly, and excellent customer service to an average of 100+ customers per day, resulting in high customer satisfaction ratings
- Followed organizational health and safety policies, resulting in a proper compliance record for workplace safety and hygiene standards
- Trained an average of 1 new hire per month on the job and customer service protocols, resulting in proper proficiency for new employees within their first month of employment

Hello! I am an associate degree graduate in information technology and network with a passion for data analytics. I have a strong foundation in data management and data visualization, and proficient in various tools like SQL and Tableau.

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Marissa Snead's Linkedin Analytics

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.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Marissa Snead's Linkedin Analytics

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Marissa Snead's Linkedin Analytics