Texas Roadhouse

- Provide quality customer service to 20+ customers/day, increasing brand loyalty
- Demonstrate salesmanship by upselling to  customers, resulting in positive revenue increase
- Comply with responsible alcohol service guidelines, preventing sales to minors and maintaining 100% compliance

Server

Bayhealth Blue Hen Corporate Center

- Assisted with end-user support by answering 10+ phone calls and 5+ emails per day, gaining familiarity with troubleshooting hardware, software, and network-related issues, achieving high customer satisfaction ratings on support interactions
- Contributed to the implementation of a help desk ticketing system by creating and categorizing 15+ tickets per week, gaining experience with IT service management, resulting in an increase for ticket resolution rates

Help Desk and Desktop Services Intern

Amazon

- Fulfilled 50+ customer orders/week, achieving on-time delivery and increased customer satisfaction
- Ensured product quality rate with daily checks
- Utilized scanners to reduce picking errors for 200+ products/day
- Achieved 100% accuracy rate for order processing by following screen prompts

Warehouse Associate

Mrs. Walker's Ice Cream Parlor

- Provided efficient, friendly, and excellent customer service to an average of 100+ customers per day, resulting in high customer satisfaction ratings
- Followed organizational health and safety policies, resulting in a proper compliance record for workplace safety and hygiene standards
- Trained an average of 1 new hire per month on the job and customer service protocols, resulting in proper proficiency for new employees within their first month of employment

Hello! I am an associate degree graduate in information technology and network with a passion for data analytics. I have a strong foundation in data management and data visualization, and proficient in various tools like SQL and Tableau.

Taplio

Marissa Snead's Linkedin Analytics

Marissa Snead

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Marissa Snead's Linkedin Analytics

Marissa Snead

Want to drive more opportunities from LinkedIn?

Marissa Snead's Linkedin Analytics