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Solutions Engineer

Salesforce.org

Senior Solution Consultant

CyTrack Intelligence Systems

Contact centre solutions delivered from a close knit 25 year core founding team providing Windows on-premise contact centre solutions. Developing cloud technologies upon Azure & integrations to numerous CRMs including bespoke in-house.

Key roles: pre-sales presentations, requirement gathering, software testing, customer support & success management, LMS & Documentation writer, contact centre configuration, business process reviews, partner management, commercial conversation escalation point.

Key Accounts:
Orange Credit Union
NEOS Life Insurance
Scholastic
Partner management (Aria Technologies)

Pre-Sales & Customer Success Manager

Skedulo

Part of a global sales team, reporting into the Global Head of Sales with territories of VIC, SA, TAS, NT, WA
• Strong promotor of brand – Applicant & Winner of ITAC (IT in Aged Care) Award for WFM
• Vertical highlights in: Healthcare, Education, Utilities
• Net new logos 10+ within first 6 months

Account Executive

Our mission is to make simple and powerful mobile workforce scheduling accessible to more companies.

Skedulo is a modern web and mobile application for scheduling, managing, and optimizing a mobile workforce. We focus on lowering the cost of executing jobs in the field so our customers can concentrate on delivering exceptional service.

Skedulo helps you solve your scheduling challenges with intelligent resource mapping, automation, real-time service updates, geo-tracking, paperless workflows, and integration with Salesforce and your other workforce systems.

Lead Solution Consultant at Skedulo

Quality Connex

- Pre Sales support for the APAC Sales Team
- Understand and present a solution to business challenges and issues faced by the customer, specifically around call centre to crm enhancements
- Engage with business users to define, create and implement solution prototypes and pilots
- To create and present customised demos 
- Present our technology infrastructure to prospects and existing clients, as well as partners
- Deliver product, technical, and security responses on RFPs 
- Scope concepts and statement of work, including timelines and costings

Senior Sales Engineer

NewVoiceMedia

- FY16-17, 175% to regional target
- Key Account Won: Fairfax NZ
- Partner SI, SFDC presentations
- Key Enhancement analysis 
- PoC / PoV lead for multiple products in APAC

Lead Sales Engineer

•	Build strong and positive relationships with clients at various levels (inc. C-level)
•	Interpret customer’s requirements and define the most suitable solution for them.
•	Develop and run product demos for end clients and partners.
•	Build a library of technical reference bid material.
•	Understand competitor’s solutions and produce comparison reviews.
•	Produce responses to RFP and ITT’s
•	Deliver consultancy or discovery workshops to produce business case benefit documents
•	Follow process for successful handover to Professional Services including Statement or Work documents.
•	Help ensure the customer is a useable reference.
•	ANYTHING ELSE THAT HELPS WIN A CUSTOMER!

Sales Engineer

- CTI Consultant for CCH Wolters Kluwer Asia Pacific (Malaysia, Bangalore, Sydney)
- CTI Consultant for MobileIron (Hyderbad)
- CTI Consultant for BMS Telecorp (Energy Australia Contract)
- CTI Consultant for Bunnings Warehouse
- CTI Consultant for Open Universities Australia

- Call centre scoping (SoW) 
- IVR Call flow construction from concept to final build
- Provide product training to administrators, supervisors and agents
- Multiple industry sectors (Energy, publishing, education, finance, accounting, retail, travel)

Professional Services Consultant

An integral and key member of the APAC team, taking pride in customer satisfaction, speedy resolution of CTI contact centre issues and ownership of cases through to resolution. 

- Cloud Telephony Integration problem solving
- Providing on-site support, best-practice advice

NewVoiceMedia offer a disruptive technology solution, which is rapidly changing the way we think about contact centres within the market.

We are one of the leading providers of true cloud contact centres & voice solutions, enabling businesses of all sizes to use the rich pool of data within their CRM system, helping to leverage calls in sales & to ensure VIP treatment is given to your top customers. You are able to deliver a personal & unique customer experience fast & securely helping you maximise revenue.

The only two things needed to use our product, ContactWorld is an internet connection & a phone line, you can be up and running within days not months, our fastest contact centre build being an outstanding 20mins.

The NewVoiceMedia platform has been built as a true multi-tenant cloud offering and has also been developed using the Company’s own code allowing for regular feature updates.


5 Key Benefits to do business with NVM:
1.	Integration with CRM system, making effective use of your data (Preferred partners with Salesforce) 
2.	Reduce Capital Costs (On Hardware, Software & Licensing fees)
3.	Create a great customer experience (VIP routing, personalisation & customer recognition)
4.	Flexibility (Customise, React, Adapt & Scale)
5.	Multi-tenant (Globalize your workforce easily & cost effectively)

Support Engineer (APAC)

Darley Australia

Responsibility & Scope

• SPOC for IT Helpdesk across 7 AUS sites

• Strong communication skills

• Provide End-user IT support and maintenance

• Web / E-mail management. Proficient use and administration of Symantec.cloud, Exchange 2003 / 2010, DHCP, Active Directory.

• IT Infrastructure maintenance and management (Interstate travel)	Symantec Backup Exec, HP ProLiant server hardware, Edgecore/Cisco switch access points, Telstra Voice Routers, SOE installation/setup/imaging, WAN performance optimization. (SolarWinds/Riverbed).

• Audio visual system setup & maintenance	Polycom / Lifesize / Skype, Polycom/Lifesize interoperability testing.

• Research. Product release notes, patches, service packs, driver updates, IT forums, hardware/software upgrades, service provider/hardware vendor communication

• Lease with Vendors for resolution

• Mobile Telecoms Asset Management	Source, deploy, configure, train, support and maintain company-wide inc. Blackberry/BES, iPhone, iPad, Tough Phone, SIM, plans & rates. Maintenance of thorough, up-to-date record of mobile assets. Block IMEI stolen/lost.

• Mobile Data Management	Monitor & control mobile data costs through user management/education, ensuring correct mobile plans & rates, monitoring contractual periods.

• VoIP Phone management	Proficient use and administration of Cisco Call Manager. Provide user instruction on Cisco VoIP Phone features and settings. Handset hardware fault finding.

• Documentation. New working procedures, process and IT policy development, workflow diagrams

• Manage site security codes and access. Security Commander 1.91 – generate & manage employee site access codes, head the distribution of codes, resolve issues.

Support Analyst

Kiettisack International School

ESL Teacher

Kinetic IT

Technical Support

An adaptable entrepreneurial professional with proven communication and technical & business solution skills. Driven, motivated and inspired when creating and realising value to business and consumers. With a passion for embracing new ideas, cultures and teams, thriving in fast paced environments full of talent to learn from and add to.

2022 June MVP Salesforce.Org SEs, 2018 Skedend Nominee, FY16/17: 175% to regional sales target, 2016 Q3 SVP Award Winner, 2016 Sales Engineer of the Year (Rest of World), 2016 VP APAC Special Recognition Award, 2015 Verbier Ski Peak Performers Club.

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