Google

Manager, Technical Writing

Intact

Lead Toronto based team developing model for usage-based insurance.

Data Science Manager

- Lead worldwide Machine Learning Hub team and drive improvements for the overall Support team team for IBM Data and AI
- Resolve critical client issues required to ensure industrial-strength deployments of Watson Studio machine learning environment
- Apply machine learning to solve Support issues, including routing of incoming tickets, chatbots to automatically provide answers, and machine translation to automatically render non-English ticket updates in English

Machine Learning Hub Lead and Support Champion for Data and AI

- Accelerate our clients success on their data journey with the Hybrid Data Management (HDM) Platform
- Prototype Keras-based deep learning solutions to Support issues, including predicting time to resolution for a ticket and predicting the likelihood a given ticket will result in a Duty Manager call
- Resolve clients’ technical problems (e.g. query performance, stored procedure operations, exploitation of machine learning) and ensure all stakeholders are working together for successful migration

Leader, Hybrid Data Management Centre of Excellence

- Lead worldwide team providing customer-facing Support for Db2
- Drive adoption of world-class support tools and practices to ensure improved support efficiency and increased client satisfaction
- Lead resolution of business-critical client issues

Worldwide Support Manager for Db2

Worldwide leader for the development team providing Level 3 support (in-depth technical analysis and code fixes) for the DB2 LUW family of products, including PDOA and PDTX appliances.

Level 3 Support Manager for DB2 LUW

Lead team responsible for DB2 Engine Development. Apply agile development approaches to successfully deliver new capabilities on the cloud and in standard software delivery. Drive constant improvements to the finished product through a complete cycle of input from internal and external clients. Drive improvements to the development process to reduce regressions and make optimal use of test hardware resources.

Db2 Development Manager

Manage team responsible for documentation, usability, and install for DB2. Drive simplified install process. Drive renewed focus in documentation on best practices.

Db2 User Technology Manager

Lead international team responsible for stress testing DB2. Drive team to use scarce hardware resources more efficiently. Emphasize use of customer workloads in test environment.

Db2 System Test Manager

Lead team responsible for Administration and Install documentation for DB2. Improve documentation by improving the team's technical skills: encourage all team members to install and actually use DB2, reward team members who report code bugs, and build up team's sense of accomplishment.

Db2 Information Development Manager

Making customers successful through technology and people leadership.

Taplio

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Mark Ryan

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