Atos

•	Oversee the day-to-day implementation and operational aspects of the client relationship and working with the client to manage priorities and expectations
•	Develop strategy needed to achieve agreed service levels with delivery of operational excellence services
•	Manage the requirements definition process and ensure that system specifications accurately reflect client requirements
•	Build effective liaisons to manage the transition from implementation to ongoing client delivery
•	Act as a subject matter expert regarding the application of business objectives and alternatives for service delivery
•	Build a cohesive team by championing quality, integrating team efforts through status meetings, sharing appropriate information, and building depth of expertise
•	Manage finances for the account, including invoice creation, timely receipt of client payments, and other P&L responsibilities
•	Recommends changes to policies and establishes procedures that affect immediate organization
•	Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.
•	Follow processes and operational policies in selecting methods and techniques for obtaining solutions. 
•	Acts as advisor to subordinates/junior staff to meet schedules and/or resolve technical problems with developing and administration of schedules, performance requirements with relevant budget responsibilities.

Regional Service Delivery Manager

I-Net Solution Pte Ltd

•	Supported and serviced a Malaysian Energy & Trading customer
•	Accountable for more than 50% revenue of INET by maintaining, sustaining the customer account and up selling any IT project opportunities within the customer environment
•	Managing any service requests that were out of contract, follow through till closure and ensuring service level were met or exceeded in a monthly manner.
•	Leading a group of 12 engineers (3 Systems, 2 database , 5 desktops engineers & 2 service desk analyst) responsible for the 24 x 7 x 365 daily support operation activities, supporting more than 300 Wintel systems with high availability virtual machine technologies and running more than 80 mission critical Oracle and Microsoft databases with Data Guard technology.
•	Managing and supporting Bloomberg & Reuters applications for more than 10 energy market trading officer in the energy trading market.
•	Responsible for knowledge transfer and training for all new incoming Service Delivery Manager

Service Delivery Manager

Oracle Singapore Pte Ltd

•	Supported and serviced a 3rd largest telecommunication customer in Indonesia
•	Accountable for the financial “health” status of the customer and any up selling opportunities within the customer environment
•	Managing any service requests that were out of contract and follow through till closure and ensuring service level were met or exceeded in a monthly manner
•	Providing directions for a group of 13 engineers and 1 operation manager responsible for the daily monitoring, 24 x 7 x 365 data centre operation activities. The data centre comprised of 300 domains, with multipath redundancy and run 9 mission critical Oracle databases with Golden Gate and Oracle Real Application Clustering technology.
•	Implementing ITIL framework processes such as performance, availability, knowledge & capacity management etc. for all the billing, AMDOCS applications system.
•	Integrating ITIL Service Operation processes such as Incident, Problem, Change and Configuration and Release management into the daily monitoring, change and release activities

IT Service Manager

HP Enterprise Services

•	Supported and Serviced Government Healthcare sectors (Ministry Of Health, Health Science Authority, Health Promotion Board) and Trade and Industry sectors (IE Singapore, Jurong Town Corporation, Singapore Tourism Board)
•	Drove vendor performance by aggressively monitoring service delivery and performance against service level agreement and strictly enforce service credit and other management provisions
•	Monitored unit cost levels and trends of all services delivered, and driving service providers to deliver continuous improvement by challenging the status quo and demanding innovation.
•	Ensured timely resolution, proper communications, rigorous root cause analysis, implementation of preventive measures to reduce operational risk, ensuring compliance and good governance of operations.

IT Service Delivery Manager

henkel china investment co ltd

•	Supported and serviced German investment group responsible for China's chemical, manufacturing, hair care and consumer detergents products
•	Managing the delivery of IT services to meet internal users' requirements and expectations.
•	Responsible for the overall customer satisfaction in the IT Services provided by the Service Delivery team within 14 sites of China, 5 sites of Taiwan and a Hong Kong sites.
•	Responsible for establishing new support teams and policy for Security, Service desk, Infrastructure, Messaging, Data Centre Monitoring and Projects, providing technical advises and support for infrastructure integration project, service desk and data centre daily support operation
•	Acting as escalation point for customer and internal IT team for IT management related matters and issues such as network, server and security between local, regional and global.

it manager, UA china

Henkel Singapore Pte Ltd

•	Supported and serviced German chemical and manufacturing industry
•	Acting as a Technical Advisor or Consultant for the local businesses
•	Managed and implemented any regional projects such as SAP to support the local businesses
•	Accountable for any IT capital and operational investment for projects and daily operational to support all desktops and core business applications.

it manager

Certification: ITIL Expert, Data centre, Cloud computing

Industry experience encompasses Telecommunication, Information Technology sector in Governments, Chemical and manufacturing

Specialties: Service Delivery, outsourcing, project management and deployment. project quotation. ITIL process, data centre manage service.

Asia pacific culture with China and Indonesia relocation experience

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