Mark W. Glassford's Linkedin Analytics

I love solving problems and working with people! I am a highly organized, detail-oriented, and proven engineer dedicated to adding value, improving processes, workflow, and documentation by developing and leveraging solutions. Accomplishments: -Reviewed, improved, and transformed annual "War Room" process to streamline communications, decrease confusion, and increase effectiveness in resolving client issues, resulting in a 30% decrease in issues year over year, during the busiest season of the year -Analyzed process workflow with 200+ subcomponents and developed logic to automate a standardized change process for nuclear plant construction design changes, resulting in an overall reduction in completion time from 4.5 – 6 months, to 2 – 4 weeks -Developed automated report, increasing interface performance visibility, enhancing end user trust in interfaces and software application; increased nuclear interface transfer success rate by 95% and nuclear synchronization interface success rate by 70% -Increased healthcare platform access to immunization registries by 500% and increased number of live immunization interfaces by 800% -Automated a previously manual interface development process by developing a script to decrease setup time by 83% and decrease the number of setup process steps by 94% -Successfully maintained 99% or higher healthcare software application uptime for entire customer base of 120+ hospitals -Proactively performed analysis to decrease customer questions and concerns by 30% -Introduced staff to mobile technology and performed analysis to reduce costs by $1900 – $2500 per end user -Utilized production management software (Made2Manage) to map out product flow, translate, and identify pieces for 6 welded assemblies, 60 sub-components, and 75 tooling sets from factory merger transplant in two weeks -Reduced production costs by $100,000+ by creating capital expenditure reports and efficiency reports for new production equipment -Succeeded in eliminating a four-month backlog of service parts, while meeting live production goals, increasing good will and trust with customer Honda -Awarded scholarship by Apple CEO Tim Cook for leadership and academic achievements, as well as community involvement