National Automobile Dealers Association (NADA)

As an Industry subject matter expert, I develop and deliver timely, focused and outstanding content as an instructor at the NADA and ATD Academy to Dealership Owners, General Managers, Departmental Managers, O.E.M. and Allied industry personnel. The mission of our NADA Academy programs is to prepare current and future dealership leaders to improve each department’s profitability, while examining how new technology and innovations reshape the industry.

Accomplished Industry Speaker / 20 Group Fixed Ops Presenter / Dealership Consultant

NADA Academy Instructor - Fixed Ops Parts

CDK Global

Business Solutions Consultant III (CDK Drive & CDK Dash)

ADP Dealer Services

Account Executive Supervisor

Senior Account Executive

Client Relations Manager (Internal and External Support Center/Help Desk)

Volkswagen of America, Inc.

Account Manager Sales & Service, Eastern Zone

Field Installation Specialist

Blackhawk Imports, Inc. 

Held and worked all positions in a family owned VW-Subaru-Saab-Alfa Romeo dealership.

All Positions

Experienced Facilitator, Trainer, and Industry Speaker with 47 combined years in the Automotive Industry with 15 years Retail experience, 25 combined years of Manufacturer experience and Allied Industry experience and 7 years with the National Automobile Dealers Association as an Academy Instructor specializing in the instruction of current best practices in the automotive retail dealership Parts department. 
 
Expert in all areas of dealership management and departmental functions. Expertise includes Automotive Accounting and Fixed Operations Analysis. 

Excel at determining clients and students needs, through onsite consulting, using relevant tools, and current industry KPIs, to analyze and provide constructive solutions.

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Mark A. Michalski

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