WEDGE Capital Management® L.L.P.

Assistant Vice President - IT Operations

Duties: Handle asset related functions such as performing inventory of IT related peripherals & computers; handling the return and processing of laptop equipment & peripherals; Using internal application tools to process requests, assign assets & returns; QA testing of new hire machines; kitting of new hire computers &peripheral items; Imaging computers with firm standard loadset; light shipping & receiving duties.

Duties: Desktop support using ServiceNow (web based) tool assisting in troubleshooting and supporting the following: Microsoft applications (Office 2010, 2013); Outlook; Skype for business; Lync;Lotus Notes; network connectivity (LAN, wireless & remote connectivity

Selected achievement;
responsibility to assist in the firms migration to Windows 7 from XP; handling basic help desk related cases\calls; Deployment & setup of hardware peripherals; light shipping & receiving duties

Onsite Technician

Northeast New Hire Coordinator

Harlem Children's Zone

Information Technology Field Technician

DGA Security Systems

Work with existing customers, providing the highest level of customer service available in the industry; data base management, effective communication and organizational skills, demonstrate excellent listening skills and the ability to work independently and with a team

Primary responsibilities
•Monitor emergency alarm signals in a 24/7 call center environment
•communicate with clients to relay information and collect data
•update system information and document activity
•dispatch police, fire, and medical services as required
•perform additional functions that may be assigned at the discretion of management

Computer Operator

Dime Community Bancshares

Responsible for handling customer transactions at bank, including taking deposits, disbursing cash, opening accounts, and investigating fees.

Primary responsibilities
• process routine account transactions
• open accounts, including savings and checking
•help customers fill out deposit and withdrawal slips
•disburse money to customers
•handle loan and cash checks
•promote bank products
•report suspicious activity to police
•balance cash and checks in drawer at end of each shift

Teller (Customer service rep)

Experienced IT Professional with a demonstrated history of working with organizations to maintain and improve their Technology portfolio. Skilled in desktop support, network administration (CCNA), systems administration.

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