Mark Fermin

Ingram Micro

Driving engagement and enablement of VMWare partners to help them build pipeline, shorten sales cycles, and build technical advisory and solution selling capabilities around the entire VMWare portfolio.

Focus on Hybrid Multi Cloud, SASE/Security, Anywhere Workspace, Edge Infrastructure, SDN, App Modernization (Tanzu).  

Leveraging Ingram Micro's Advanced Solutions Division to drive ancillary engagement and opportunity for channel partners and MSP's in complimentary solutions in Cybersecurity (SSE/SASE/ZeroTrust), SDDC/Hybrid Cloud. 

VMware PTAB 2023 attendee (Networking and Security)

SME for 5G technologies (Ingram Micro Hybrid Cloud CoE)

Technology Consultant II - Modern Infrastructure

Citrix

As a Senior Sales Engineer, I was responsible for identifying and matching technology opportunities with a customer’s business issues and objectives, as well as channel partner technical enablement.  Leveraging Citrix's value engineering approach, I facilitated deep discovery of customer technical anbd business requirements and mapped them to Citrix solutions, conducting product demonstrations and presentations, and facilitating proof of concept / proof of value engagements.  I also served as an evangelist for Citrix’s secure digital workspace vision and associated technologies while actively contributing and sharing product and industry knowledge within my team, the broader Citrix organization, CSA/CSBA/SI/ISV partners, and ultimately with customers. From the C-suite to frontline support, I served as the presales technical liaison and resource for everyone in my customers' organizations.

Senior Sales Engineer

Insight Global

Provided technical strategy to our customers and worked with over 900+ Account Managers in 46 U.S. offices in order to grow the Outsourced Managed Services and Enhanced Staffing Services portfolio. Managed sales strategy and solution development for $500M annual managed services sales pipeline. Developed, managed, and sold portfolio of Enterprise Support Services solutions (comprising over 40% of total Managed Services annual sales) including Technology and Endpoint Lifecycle Management (migration, deployment, management, etc.), End User Computing (Win10 migrations, Desktop transformation, VDI, mobility, etc.), Support Desk Services (Tiered Support, Contact Center, Swarming Support, etc.).  Managed full RFI/RFP and proposal lifecycles for the practice, including MSA, SOW, and transition to delivery artifacts/processes. 

Achievements 
*  Set the all-time sales record for most wins ever in the history of Insight Global's Managed Services Division (Q1 2018) 
*  Successfully developed and executed Windows 10 Migration Services campaign, including solution and go to market strategy (reference architecture, migration methodology, solution guides, sales collateral), delivery (deployment guides, best practices, deployment frameworks and procedures, etc.), and support (transition to support processes, support guides, training materials, etc.) - had a $50M+ pipeline as of Q1 2018 
*  Co-facilitated the attainment of Managed Services organization’s first official partnership as a Microsoft Solutions Partner (Silver) with the Cloud Platform and Windows and Devices competencies

Solutions Architect / Practice Lead - Enterprise Support Services

Tata Consultancy Services

Overseeing advanced design in the development of new infrastructure platforms for applications/systems, technical processes, and direct activities necessary to complete major projects. Responsible for project scoping, SOW creation, RFI/RFP responses, reference architecture creation, infrastructure assessments, infrastructure strategy and roadmap planning. I assume technical leadership of client engagements and am responsible for managing large, full lifecycle, infrastructure projects from concept/design to technical implementation from a project management perspective. Currently focusing expertise across End User Computing, Datacenter Virtualization / SDDC, and Cloud domains. VMWare Partner Technical Advisory Board (PTAB) member. AWS Business Professional, Technical Professional, and TCO/Cloud Economics accredidations.  Currently leading internal Enterprise Architect development program, Architecture Knowledge Sharing initiatives, and Internal Product Development for architectural services and Alliance Partner solution development (Dell/VMWare/EMC, Citrix, Microsoft, Amazon, RedHat, etc.). Continuously learning and developing my portfolio of knowledge and experience in both business and technical domains.

Senior Enterprise Architect

UST Global

Senior level solution architect in UST Global's infrastructure practice responsible for enterprise infrastructure solutions and services portfolio including: Solution Architecture for Cloud Computing, IT Transformation, Datacenter Modernization, Operational Intelligence and Performance Analytics, End User Compute (BYOD, VDI, mobility, app delivery), Infrastructure Tools and Automation, Big Data and Analytics Infrastructure, Security (SIEM, Identity Management, Threat Intelligence, Assessment/Remediation etc.). Lead architect for healthcare practice providing eHealth/mHealth enablement, EHR and other healthcare provider/payer infrastructure solutions, integration, and development. Incorporation of IT Architecture and Enterprise Architecture frameworks and of other industry standard methodologies such as DevOps, ITIL, SOA, etc.

Enterprise Solutions Architect

McKesson

Design, evaluate, and validate new solutions for healthcare application/desktop delivery, client virtualization and automation, cloud computing, and enterprise mobile management. Manage projects for R&D of application delivery, virtualization, and mobile solutions. Manage application performance / platform scalability validation program. Provide technical and business analyses to influence strategy and shape the technology roadmap for the deployment of McKesson applications in healthcare delivery. Provide solution design and engineering for prospective solutions for portfolio and product development using Agile and Six Sigma processes. Elected to Managed Services Employee Council (2013). Invited into membership in Citrix Partner Technical Expert Council, and participate in annual PTEC conferences and partner advisory activities.

Solution Design Architect - End User Compute, Mobility, and Application Delivery

GlassHouse Technologies

Provided virtualization architecture and solutions design consulting services to enterprise customers.  Operated as lead consultant/architect on Cloud readiness and migration, Citrix/VMWare app/desktop delivery, and datacenter virtualization projects including Infrastructure Assessments, Virtualization Assessments, Deployment and Implementation Projects, and related projects and technologies (VMWare, XenServer, Hyper-V, etc.).  Led consulting teams onsite and virtually through all phases of consulting engagement from initial contact to solution delivery to documentation deliverables.

Senior Virtualization Consultant

Computer Task Group

Provided technical consulting and engineering services for redesign and refresh project for Bayer's North American Citrix XenApp environments.  Application virtualization and delivery consultation including Citrix Streaming and ThinApp application packaging in the development of a self-contained "system on a (USB) stick".  Mobile and remote access strategy and solution development.

Citrix Consultant - Bayer AG

Citrix Systems

Provided pre-sales technical engineering and advisement to enterprise customers to support sales motions and shorten the sales cycle.  Facilitated Proofs of Concept (PoC’s), product demonstrations and pilot programs, technical sales presentations, ROI analyses, etc.  Served 24 named enterprise accounts as the customer primary technical point of contact for pre-sales engineering and consultation.

Achievements

●	Appointed Citrix Technical lead  for a Microsoft-Citrix VDI solutions showcase at the Microsoft Technical Center in Atlanta.  Responsible for development and support of the Citrix-Microsoft VDI solution demo environment, and was Citrix technical pre-sales representative in joint sales demos
●	Facilitated presales engineering  activities which directly contributed to over $2.5 million annual sales, meeting or exceeding product and services quotas each quarter
●	Selected to attend strategic technical sales and solutions expert training in Fort Lauderdale

Lead Sales Engineer

Unisys

SECRET clearance position. Provided datacenter/virtualization engineering for the Mid Tier Data Center at the Center for Disease Control (CDC), implementing and managing 3000+ concurrent user XenApp-based remote access solution.  Participated in extensive disaster recovery and business continuity planning, engineering and testing.  Integrated high security measures and practices in environment design and operations for compliance with federal and state, HIPAA, DoD, and other regulations.
  
Achievements

●	Successfully implemented XenApp farm monitoring using NetIQ, SysTrack, and EdgeSight, and worked with CDC clients to facilitate monitoring of virtual environments
●	Virtualized over 20 CDC applications using SoftGrid (App-V) and server images using Altiris as part of datacenter consolidation and standardization project

Systems Engineer - Center for Disease Control (CDC)

I am a highly experienced Enterprise Solutions Consultant / Presales professional with core expertise in end user computing, digital transformation, and cybersecurity.  I specialize in not only designing, selling, and delivering tailored solutions generated from comprehensive technical discovery, but also providing full lifecycle thought leadership and technology strategy to help customers meet their dynamic business objectives.  My 26 years in technology spanning roles in engineering, consulting, and sales have cultivated broad and deep technical expertise and knowledge that are augmented by mature customer-facing consultative selling skills, creative thought leadership, and holistic business acumen.

SPECIALTIES:  Expert-level knowledge and experience in enterprise datacenter and cloud solutions architecture and engineering; ZTNA/SASE/SDWAN/Edge Networking; BC/DR;  EUC / digital workspace; consulting / professional services; presales / sales.

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