Mark Scrimenti's Linkedin Analytics

If your business lacks the operational efficiency it needs to achieve long-term sustainable growth and profitability, I can help. My company, Vivid Path, is an operations-focused strategic advisory that helps founder-led professional services companies optimize leadership team performance, workflow efficiency, and cultural cohesion by leveraging a holistic process that increases operational clarity, alignment, and effectiveness. You can expect meaningful operational improvement in the first 90 days and a self-sustaining, scalable business within two years. SERVICES 1) Fractional COO 2) Strategic advisor and coach to founder CEOs and their leadership teams 3) Certified System & Soul business operating system implementation coach and facilitator BACKSTORY After starting my career as a technical writer, trainer, and consultant for an Internet Services company, I worked for a tech startup and founded my own digital marketing business and social sector nonprofit. Then, for over 10 years, I led operations and customer experience for an ecommerce company and online retailer in the music equipment space. We ran multiple businesses -- both B2B and B2C -- and handled all engineering, product management, data analytics, digital marketing, creative, content production, SEO, and SEM in house. I led a team of over 120 people including Product, Sales & Marketing, Creative, Customer Service, HR, and Facilities. Together, we scaled operations, aligned teams, and executed an innovative growth strategy that delivered over $100 million in organic sales growth, while more than tripling profitability. From a culture standpoint, we: 🎯 Built a data-driven organization aligned with the business's core values and unique competitive strengths 🎯 Hired, coached, and mentored the right leadership team to take the company to the next level and beyond 🎯 Fostered ownership, initiative, accountability, innovation, and healthy collaboration -- mistakes are OK as long as you learn from them 🎯 Drove relentless customer focus, talking directly to customers on a regular basis to identify opportunities for innovation, optimization, and improvement 🎯 Consistently received the highest customer satisfaction ratings in our industry 🎯 Transformed a low morale, high-turnover culture into a place where the best employees stayed long term, recruited their friends, grew professionally, and became a tight-knit community LET'S TALK If you're a founder CEO looking to build a scalable, purpose-driven business that ultimately runs without you, DM me, and we'll take it from there!