Mark Slatin, CCXP's Linkedin Analytics

🚀 Helping CX Leaders Gain Executive Buy-In & Drive Real Change 🎤 🎙️ 📖 With a passion for customer experience and a deep belief in its power to transform businesses, I help CX leaders shift from heroes to trusted guides—so they can earn executive buy-in, secure resources, and drive meaningful impact. As the host of The Delighted Customers Podcast (a Forbes Top 10 Business Podcast and ranked #13 in Apple Podcasts > Management), a Professor of Practice at Michigan State University, and a Certified Customer Experience Professional (CCXP), I bring real-world insights from top executives, thought leaders, and industry pioneers. Through my Trusted Guide Roadmap™ Master Class, speaking engagements, and coaching, I equip CX practitioners with the frameworks, tools, and strategies to build trust, prove ROI, and influence senior leaders. 🔹 What I Do: ✅ Teach CX leaders how to gain executive buy-in & drive change ✅ Host one of the top CX podcasts with 100K+ monthly network downloads ✅ Develop industry-leading training & insights on CX strategy & trust ✅ Speak at global events on trust, leadership, and customer experience Let’s connect if you’re looking to elevate your CX leadership and make a real impact! #CustomerExperience #CXLeadership #TrustedGuide #ExecutiveBuyIn #CustomerTrust Specialities: Strategic Leadership | Customer Experience | Employee Experience | Customer Success | Design Thinking | Voice of the Customer Programs | Customer Segmentation | Business & Digital Transformation | Change Management | Mergers & Acquisitions | Technology | Sales Operations | Process Improvement | Metrics | Organizational Design | Governance Frameworks | Cross-Functional Team Leadership | Board Service | Speaker | Adjunct Professor | CCXP