Mark Ward's Linkedin Analytics

A Sales and Delivery Leader in Professional Services with >27yrs experience helping customers meet efficiency & effectiveness goals. Mark's unique experience measuring and influencing Customer Metrics across multiple disciplines allows him to bring a powerful set of analytic & creative tools to bear on many new & challenging business scenarios. Mark's illustration of the robust and rich solutions can be communicated at any level of the organization, from the staff impacted by changes to the C-Level suite in order to connect the work at hand to bottom line success. As a result of any engagement, his work connects to 'tell a story'​ showing where things are today through to the future state vision including the necessary steps to realize success. Using a unique flair for numbers & a presentation style that easily breaks down huge data sets to specific relevant points (which illustrate 'the story'​), he easily digests data sets others find formidable and finds meaningful trends that influence success. The point throughout the 'telling of the story' is to identify relevant data points, actionable recommendations, and then cost justify them in preparation for assessment by your leadership team. Dozens of organizations have leveraged this expertise across both geographic & industry lines: Financial Svcs / Life / P&C Insurers • AXA Financial / Equitable Life Insurance • BlackRock, Inc. • Met Life • Morgan Stanley • Sallie Mae Bank • Navient Solutions Law Firms / Lawyers • Mayer Brown, LLP • Wilmer Hale, LLP Medical / Pharmaceutical / Health Insurers • BCBS Orgs (CT, MT, NJ, NY) • Memorial Sloan Kettering Cancer Center • Pfizer Pharmaceutical Media / Advertising • Publicis Groupe / Re:Sources (shared IT services) • XM Radio Public Service / Utilities • NYS Dept of Labor • Tucson Electric Power of AZ • Vermont Dept of Information and Innovation Telecommunications Services • Avaya • Bharti Airtel • Qwest Communications Publishing • Pearson K-12 Specialties: Process Analysis, Solution Justification, Request for Proposal &/or Response Creation/Assessment, Service Portfolio Management, Engagement Management, C-Level Communication, Analytics, Metrics, Reporting, Forecasting, Call Center, IVR, ASR, TTS, VXML, SOA, Office Productivity, Efficiency, Effectiveness, Scalable, Repeatable, Predictable, Inbound, Containment, Customer Experience, Branding, Enterprise Architecture, Mail, Records Management, Word Processing, Help Desk, VoIP