Mark Windell, (BBA MMkt) Marketing Management's Linkedin Analytics

As a Global Executive Services Manager at NCR Corporation, I lead a world-class team of customer success professionals for major accounts across multiple regions and industries; -driving positive customer outcomes and ROI -ensuring continuous product adoption, filling white space and driving ARR expansion -identifying at-risk customers and initiating mitigation strategies to maintain NRR -uncovering cross-sell and upsell opportunities to further drive ARR growth -aligning business drivers with key stakeholder decision making strategies -ensuring QBR and EBR value propositions evolve with customer outcomes I have 16 years of experience in major account management, large-team leadership and customer success management, with a master's degree in marketing and a diploma in e-marketing. My mission is to influence future lifetime value through higher product adoption, greater customer satisfaction, and overall health scores, while reducing customer churn and driving new business growth through greater advocacy and referenceability. I achieve this by leading the technical assessment as part of the sales process, defining and optimizing the customer lifecycle, and collaborating with key strategic account stakeholders, sales teams, and cross-functional teams to understand customer needs, be the voice of the customer, and recommend mutually agreeable solutions. I also initiate and direct successful multi-national working groups for technology, logistics, and installation teams, ensuring B2B IT projects meet deadlines profitably and as designed. Additionally, I create a positive work environment for my direct reports, coaching and mentoring them to develop exceptional customer experiences, nurture key stakeholder relationships, and uncover profitable growth opportunities.