Shell

SAFe Release Train Engineer/Devops/AWS

ABN AMRO Bank N.V.

Scrummaster (SAFe) for the implementation of the Social Media Webcare Tool on the Salesforce Platform and AWS Platform.  Other responsibilities include: Collaboration with CISO,  Architectural Approval Board and the implementation of the Devops Journey with the Jira Agile Portfolio Management Tool set including; Quality, Security, Service, Documenting and Monitoring Tools.

Scrum Master (SAFe)/  Salesforce Solution Designer/Devops

Scrum Master  - Managed several Salesforce initiatives.
Social Media Customer Service Support with Artificial Intelligence for more than 350 Agents
Roll out of the first online boarding pass/customer push notifications on Social Media
Mobile Application used by Cabin Personal integrated with Customer Support Agents
Web to Case application for Customer complaints

Scrum Master/Salesforce Solution Designer

Johnson & Johnson

As a Program Manager for Salesforce implementation in USA, EMEA and Brazil
I was responsible for 3 Salesforce projects and 1 SAP Hybris e-commerce project
- Salesforce Marketing Cloud (Email- Marketing)
- Contract Management Salesforce integration with contract package Callidus
- Call Management Strategy and a Service Call Center upgrade. 
- SAP Hybris implementation for the EMEA Johnson and Johnson website

Responsible for: Requirements Workshop, solution design, communication with stakeholders, time planning, cost plan, scope, quality, risk, capacity planning of resources and governance of the project.
Design and Implementation of the SDLC using; Jira/Confluence as the project issue tracker and documentation tool, Jenkins as the continuous integration tool, GitHub/Stash as the repository tool and HP ALM as the Test Management Tool.

Program Manager Salesforce Sales/Service/Marketing Cloud - SAP Hybris Ecommere

Gard AS

Leading requirements gathering workshop with key stakeholders. Designed with the Cognizant Salesforce team the B2B portal solution.  The solution included: Portal configuration, integration strategies to legacy systems, data migration strategy,  UX Designs and integration with Exact Target.   Setting up the Agile environment strategy.

Scrum Master /Solution Designer - Salesforce

Phillips Electrical Technologies

Responsible for the 1st phase finalization of the requirements gathering for the Worldwide B2B Eloqua implementation.

Business Analyst - Salesforce

Sony

Being part of the Sony Global Web Transformation Program.  Responsible for the European development of a Content Launch Planning and Control (CLPC) Management distribution application for the Sony e-commerce website developed on the Force.com platform.  Being Delivery Lead of the distributed development  team in India. Using the agile scrum framework with Mingle as the Project Management Software and the HPQC Application Life Management (ALM) tool.

Agile Delivering Lead/Business Analyst  Salesforce

Intigris

Responsible for the Configuration of Salesforce Enterprise for Sun Energy Mechanics, from Web to  Lead to Opportunity/Order generation.

Salesforce.com Business Solutions Consultant

Eli Lilly and Company

Responsible for the delivery of a four day End User Training; with a team of 8 Trainers we brought 400 UK Sales Representatives live on Veeva Systems; Veeva Systems is a leading global Pharma CRM provider developed on the force.com platform of Salesforce.

Veeva Systems End User Trainer

Intigris Business Consulting

Project Manager for a new development of an Field Service application on the Force.com platform.  Interfacing with the engineering development center in India using the project management tracker tool “Jira” to develop the application.

Project Manager

Managed,  Configured, Deployed Salesforce Sales, Service and Force.com developments for multi-national organizations. Strong leadership, Communication and Salesforce skills to be the interface between the Client for both onsite and offshore development teams consisting of Technical Solution Architects, Developers and Testers. 
Scrum Master  -  Agile Coach - Team builder, Devops Leader with strong organization skills and flexible goal oriented attitude.
Available to Travel.

Specialties
Certified Scrum Master
Certified Product Owner
Certified SAFe
Certified Salesforce.com Service Cloud Consultant
Certified Salesforce.com Consultant Administrator 
Certified Salesforce.com Advanced Consultant Administrator
Certified Salesforce.com Developer
Certified AWS Cloud Practitioner
End User Trainer –  Veeva Systems
Licensed Master Practitioner of Neuro-Linguistic Programming

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