Service Quality Solutions LLC

Consulting specializing in improving the customer, provider, and employee experience in healthcare and hospitality. Focus on the voice of the customer, process improvement, and team development.

Principal Consultant

BDO USA, LLP

Effective December 16th, 2021, Culbert Healthcare Solutions, joined BDO USA, one of the nation’s leading professional service organizations.

Senior Consultant at BDO USA, LLP

Piedmont Healthcare

Leadership of the Patient Connection Center for physician practices within the Piedmont health system to internal and external organizations.

Director, Patient Connection Center

American College of Healthcare Executives

GAHE Board Member

Emory Healthcare

Management of multiple Primary Care and Cardiology Practices in metro Atlanta.

Administrator

Kaiser Permanente

Director of Service Quality from 1995-2000 and again rehired 2011-2012.

Director Service Quality

Experienced Healthcare Leader with a demonstrated history of working in the hospital & health care industry. Strong business development professional skilled in healthcare leadership, customer satisfaction, and leadership development.  A Certified Patient Experience Professional, focused on quality, improved care experience for patients, providers, teams and families.

If Your Organization Feels Reactive, It’s Rarely Because People Aren’t Working Hard.

It’s usually because leadership isn’t activated as a system, clear expectations, empowered managers, and a consistent cadence that removes friction.

I wrote an article for healthcare executives on leadership activation and why it matters now. Read it below.

If you’re curious what leadership activation could look like in your organization, I’d welcome a conversation, feel free to message me.

Marlene Sidon, FACHE, CPXP

Healthcare experience elevation ┋ Middle manager activation and ownership with clarity, confidence, and action ┋ FACHE, CPXP ┋ Helping leaders improve patient, employee & physician experience

Healthcare executives are carrying an extraordinary level of complexity, clinical risk, workforce strain, financial pressure, competing priorities, an

Open article: Leadership Activation in Healthcare: The Advantage High-Performing Executive Teams Build on Purpose by Marlene Sidon, FACHE, CPXP • 4 min read

Leadership Activation in Healthcare: The Advantage High-Performing Executive Teams Build on Purpose

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Marlene Sidon, FACHE, CPXP

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