Marne Jemimah Dela Peña's Linkedin Analytics

I’m a dedicated and highly adaptable Customer Service Professional with over 9 years of experience supporting a diverse range of customers across global brands and industries — including technology, e-commerce, and consumer services. Throughout my career, I’ve consistently demonstrated a passion for delivering exceptional service, resolving complex issues, and creating positive experiences that build brand loyalty. My journey began in 2015 as a frontline Customer Service Representative, where I handled order tracking, cancellations, and refund requests. From there, I steadily advanced into more technical and complex roles — including Tier 1 Technical Support and global account handling — refining my skills in problem-solving, empathy, and clear communication with every step. Over the years, I’ve worked with various CRM tools such as Shopify and Salesforce, managed high-volume support queues, and resolved both front-line and back-end escalations. I’ve built a reputation for being dependable, professional, and efficient — someone who gets things done with both accuracy and heart. Beyond the core support function, I’m eager to continue growing professionally. I’m particularly interested in exploring career paths in: ✅ Virtual Assistant or Executive Assistant roles (calendar/email management, document handling, client coordination) ✅ Quality Assurance Specialist (audit support tickets, drive service excellence, coaching) ✅ Team Lead or Customer Service Manager (training, performance management, team supervision) 🔹 My Core Strengths: Excellent written and verbal communication Strong conflict resolution and de-escalation skills Time management and multitasking in fast-paced environments Familiarity with ticketing and CRM systems (Salesforce, Shopify) Team player with a continuous improvement mindset Deep commitment to customer care and satisfaction. As someone who has grown from entry-level support to global account handling, I understand the importance of adaptability, learning, and customer empathy. I’m always looking to expand my capabilities and collaborate with teams that value excellence, growth, and meaningful service. Let’s connect if you’re seeking a customer experience professional who brings both hands-on expertise and long-term vision to the table.