Synergos AMC

Association Manager

Minnesota Chamber of Commerce

▪	Office administration management duties including writing and responding to inquiries, sending prospect marketing emails, client correspondence, producing and sending invoices, answering phone inquiries, scheduling office hours.

▪	Held prospective client appointments in person and virtual to present the vision and value of becoming a Chamber member.

▪	Marketing duties including professional networking, attending business and chamber events in Minnesota with opportunities to find leads, expanding my client database, attending trade shows, email solicitation and writing proposals.

▪	Maintained sales goals and focused on a strong pipeline.

Membership Account Executive

University of St. Thomas-Minneapolis campus

Office & Client Service Management:

▪	Office administration duties including responding to email inquiries, answering phone calls, scheduling appointments, giving tours, scheduling staff, sending packages, and producing and copying marketing collateral.

▪	Developed and executed the Conference & Event Services department marketing plan, including creating and scheduling content for department website, social media, and Google ads.

▪	Developed and executed hundreds of department correspondences to clients such as written proposals, contracts, and catering estimates.

▪	Managed all department budget, accounts receivable and payable functions.
▪	Developed and executed the department move from paper to digital file storage to SharePoint.

▪	Worked in community outreach and volunteer recruitment with students and university alumni.

Event Management:

▪	Sold, planned and managed 80-100 events yearly, including technology, catering, and facility management.

▪	Led Operational Team meetings of service departments to execute event services such as catering, facility set-up, security, and technology.

▪	Worked in Salesforce & CRM to keep detailed records of event details

Project Management:

▪	Facility Scheduling Specialist in College Net 25 Pro managing over 200,000 events yearly on both campuses.

▪	Co-led the department migration to Salesforce.

▪	Contact Tracer for the University Action and Response Team (UART) 2020.

Conference & Event Services Manager

Spherion

Responsible for all B2B customer sales contact and prospecting, providing a high standard of customer service as well as negotiating contracts and rates with national and local accounts
Met or exceeded sales goals quarterly.
Responsible for all areas of employment staffing including screening, interviews, database and placement of candidates. 
Supervised employee roster, including training, counseling and conflict resolution. 
Coordinated recruiting and marketing efforts and promotions

Client Service Manager

Skilled and dedicated with experience in coordinating, planning and supporting daily operational and administrative functions. 

I am a strategic leader with exceptional communication skills and a knack for efficiently managing numerous projects. My results-driven approach ensures prioritization and the delivery of innovative customer experiences. As a creative and analytical problem solver, I am inspired by future possibilities, maintaining a keen focus on innovation while remaining adaptable. 

I embrace an empathetic servant-role, fostering collaboration and mentoring within teams. With a strong work ethic, a track record of award-winning service provision, and unwavering integrity, I am self-motivated, reliable, and eager to assume responsibility. 

Strong work ethic
Award winning service provider
High integrity
Self motivated
Welcomes responsibility
Reliable and dependable
Seeks to learn and grow

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