Management Advocate & Training Consultants - SLLC

Leveraging vast successful executive experience in training and development, leadership, human resource management, and talent development that drives operational excellence. I help corporations improve talent, teams, and processes by applying proven training, leadership, human resource management, operations, change management, and organizational development practices.  
* Delivered data migration project ahead of schedule, imported and exported large data sets, assisted in training satellite food bank leaders, analyzed reports, created reports, and led technical support interaction with cloud-based software provider. * Delivered detailed reporting, analysis, plans, and strategy to board members and ownership.
* Consulted on M&A, P&L, cost control, inventory, and strategic planning that resulted in significant risk mitigation. 
> W-2 Director of Human Resources 
*Highly successful Executive Leadership, leading by example in this role allows an opportunity to support a rapidly growing Eyecare Business. Utilizing my SHRM-SCP and Strategic Leadership skills to drive, Process, HRS, Talent Development, Talent Acquisition, and HRM strategies and tactics that improve overall performance. 
* Improved reporting by 100%. Created and developed actionable data reports for owners that will support growth to 7 Centers by 2024.
* Streamlined HRS by reducing the number of platforms in half. Savings TBD. 
* Improved HRM compliance by 100% within the first two weeks in the role. 
> Developed employee recognition programs to increase engagement and satisfaction. KPI and Metrics TBD.
* Eliminated redundancy and manual steps in the Performance Appraisal process. 
* Organizing HRS platforms for optimal results. 
* Collaboration with owners on Benefits and Compensation that improve employee satisfaction and reduce costs.

Check out my LinkedIn Page, New Website, and LinkedIn Profile to learn how I can help you reach a higher level of success.

Principal Management Consultant: Training and Development; Human Resources; Operations

Highly successful Executive Leadership, leading by example in this role allows an opportunity to support a rapidly growing Eyecare Business. Utilizing my SHRM-SCP and Strategic Leadership skills to drive, Process, HRS, Talent Development, Talent Acquisition, and HRM strategies and tactics that improve overall performance. 
> Improved reporting by 100%. Created and developed actionable data reports for owners that will support growth to 7 Centers by 2024.
> Streamlined HRS by reducing the number of platforms in half. Savings TBD. 
> Improved HRM compliance by 100% within the first two weeks in the role. 
> Developed employee recognition programs to increase engagement and satisfaction. KPI and Metrics TBD.
> Eliminated redundancy and manual steps in the Performance Appraisal process. 
> Organizing HRS platforms for optimal results. 
> Collaboration with owners on Benefits and Compensation that improve employee satisfaction and reduce costs.

Human Resources Director

Roosevelt University

Bringing extensive successful corporate experience in Executive Leadership and Management to students at Roosevelt University. 
* Capstone Human Resource Management.
* Graduate Performance Management and Improvement Courses. Lecturing and Guest Speaking to 12 - 20 Adult Learners on real-life HRM scenarios, HRM Process, and SHRM referenced guidelines. 
* Leading Organizational Development and Change best practices based on experience and results. Weaving in Experiential Learning to the course curriculum. 
 

Adjunct Professor of Management, Walter E. Heller College of Business - Roosevelt University

Sagegreenlife

Lead all service and maintenance professionals, including vendor partners. Responsibility for Field Services Operations, Training, P&L, and establishing new regions; developing, implementing, and executing plans for growth; building internal capabilities and acquiring third-party service providers to improve capability. 
* Improved service delivery of third-party service providers by 35% through accountability and ownership
* Increased revenue capitalization by 38% through turning free to fee strategy
* Developed operational excellence, field management, integrated and transitioned service management systems, built reporting, analyzed data, and trained service manager. 
* Delivered extraordinarily successful results on detailed 30-60-90-180 business plans

Sagegreenlife designed, manufactured, and serviced vertical live walls.

Vice President of Field Services (COVID-19/ABC Disolved)

Ricoh USA, Inc.

Provided executive leadership to field services, training, warehouse, and distribution. Demonstrated experience and skill to exceed the company’s expectations on service delivery. Capitalized on consolidations, growth opportunities, reduced costs, and improved margins. 
* Improved NPS by 7.5% to 92.5% in first 90 days, productivity by 10%, training to 92%, talent acquisition and development; developed change management program; optimized processes, reporting, and analysis that drove results.
* Contributed to achieving RFG Circle of Excellence

Executive Director of Services, Ricoh Family Group Dealer

Led operations, talent acquisition, talent development, and service delivery. Provided expert leadership to 8 managers, 1 operations manager, and 129 field technicians. Provided expert training and coaching; delivered performance evaluation and performance management; increased recognition. Managed P&L, including cost control and reduction. Led national projects in leadership development, safety, and job descriptions with roles and responsibilities; improved leadership competencies through change management, training, coaching, and mentoring; delivered top tier results. 
* Improved training compliance and percentage trained by developing action plans that drove improved results to 89.6% overall.
* Established reputation by continuously exceeding goals across the entire range of business metrics in collaboration with the team.
* Drove performance improvement that exceeded training compliance, wherein 89% of commercial and 92% production technicians were successfully trained. 
* Achieved stack ranking of #1 within the country in the first 4 months of employment through change management, manager performance improvement; management process and training; performance management and talent development.
* Initiated best practices in service delivery, which resulted in attainment of #1 region stack ranking for 3 consecutive months.
* Led and implemented national safety training initiatives that cut work-related injuries by 1.6%, saving $2.4M in related costs.

Director of Technology Services

Pitney Bowes

Held leadership role for 8 directors, 38 managers, and 1,200 field technicians. Worked closely and collaboratively with all levels of leadership; led across multiple business units to drive success through business intelligence, data, analysis, and reporting. Expertly integrated outside acquisitions into the company’s core businesses. Collaborated with national human resources, legal, and talent development on training, policy, process, compliance, safety, and quality projects. Directed the national organization of authorized third-party service providers to achieve cost reduction and performance improvement.
* Increased overall performance and reduced costs through highly effective training, policy, processes, procedures, and compliance.
* Reduced work-related injuries by 2.8%, a savings of $1.6M.
* Led key efforts that improved customer satisfaction from 86% to 92.1%, which was considered as the highest year-to-date. 
* Held leadership role and expanded duties that contributed to overall organizational growth such as: Enterprise Management Development Training (led Enterprise Safety Program and reduced logistics costs by $2.8M), Change Management (improved productivity by 50% from 2.5 to 3.78 calls per day), Operational Excellence (enhanced response and resolution time, first time fix, callbacks, completed calls, and parts management through best practices, process improvements, and performance management).

National Special Projects/Operations Manager

Twice held full accountability in leading 37+ non-exempt and 8+ exempt employees, as well as 2 supervisors, while remotely managing service manager with 17+ direct reports. Originally held from 2003-2008, then requested to return from 2009-2011 to maintained proactive participation in numerous national/local special assignments. Led hiring, training, employee development, performance evaluation, team building, installation and field service, and territory design. Established and cultivated work relationships with internal/external customers. 
* Obtained exceeds and distinguished ratings during annual performance evaluation through complete rollout of service management system, Siebel analytics reporting, performance appraisal, and national district standards development. 
* Demonstrated excellent skills in consistently meeting and/or exceeding maintenance, parts, labor, professional services, and multivendor services revenue goal valued at $16M.
* Cut logistics costs $2.8M by new incentive & penalty program, standardized contracts, and consolidated providers in new national model.
* Acted as the driving force behind the attainment of highest business results with 4.79 employee engagement score.
* Built high-performing teams through relentless pursuit of continuous improvement and sustainability.

District Director of Services

Took charge and led all business operations; developed processes, procedures, best practices, SOP; daily communications with executive management on the identification of potential challenges and provided key insights on necessary actions. Closely monitored and identified critical business trends. Gathered necessary data to track and accomplish program objectives within the allotted time frame and budget. Facilitated keen evaluation of all procedures and processes, while applying appropriate recommendations and modifications. Assumed full responsibility in managing four systems engineers, 6 technical specialists, 6 district support specialists, warehouse and distribution centers, 
* Created and executed operational processes and best practices that increased response and resolution time, first time fix, and callbacks; decreased costs by more than $2M; consolidated operations; reduced headcount; improved productivity.

Area Business Manager, Services 

Managed eleven non-exempt service, two technical sales consultants, and four systems engineers achieving top tier results. Responsible for all hiring, training, employee development and engagement; performance management, $11 million service revenue generation; complete P&L management. Accountable for $6 – $8 million Systems Sales; $1 – $2 million Professional Services; Systems Installation Process 
●	Exceeded Professional Service revenue at 120% of quota
●	Achieved Area FSM of the year
●	 Performance Appraisal Development team
●	Improved sales and service relationships to all-time highs
●	Reached operational excellence and awards; P&L effectiveness

System/Solutions, Field, & Location Manager

I am a principal management consultant at Management Advocate and Training Consultants (MATC), a firm that helps corporations improve talent, teams, and processes. I have over 25 years of executive experience in training and development, human resource management, and operations, and I hold a SHRM-SCP credential, a master's degree in training and development, and a bachelor's degree in organizational leadership.

My mission is to leverage proven practices and methodologies to deliver data-driven solutions that drive operational excellence, organizational growth, and performance improvement. I have successfully led and executed projects in data migration, HR compliance, employee recognition, and reporting and analysis for clients in various industries. I have also designed and delivered peer-beating training programs in leadership, technical, and performance management. I am passionate about empowering and developing people, fostering collaboration, and creating positive change.

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