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Director level Business Improvement / Programme Manager, innovative, versatile & commercially-astute, with 20+ years’ experience across B2B, B2C, banking, financial, legal, law firm, consulting & corporate sectors. PRINCE2, Lean & Six-Sigma trained, pragmatically applying best practice methods, tools and frameworks. Collaborative approach to successful transformational leadership, engaging with business stakeholders at C-level / Board & 3rd parties, delivering ‘fit for purpose’ operating models and improved customer journeys. Able to translate business requirements into tangible, realistic programme deliverables and outcomes, recognised for quickly picking up knowledge and simplifying complexity and technical terminology. Inspirational as a Business Leader, leveraging an ‘open’ management style to coach, mentor and lead teams of staff, senior executives and professionals, facilitating major cultural transformation and sustainable change. Experience of driving change management, business transformation, service transition, project strategies, Operational Excellence, systems thinking, team mentoring, organisational transformation & benefits realisation.
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