VeryCreatives

Understanding client requirements, translate them into comprehensive tasks, managing the execution of them, resulting in successful SaaS solutions for our clients.

Project Manager

Cognizant

Resposible for the performance of a medium size IT Service Desk

Complete people and SLA management for 12 SD agents, including interviewing and selecting future team members, with the lowest attrition rate within the company for two years in a row

Intiating and driving delivery improvements, responsible for creating and editing more than 20 Knowedge Base Articles per month on average

Reporting and monitoring SLA delivery, with no SLA breach for more than 25 months in a row

Assistance in global Major Incident, Knowledge, Escalation, Quality, Client and Costumer satisfaction management

Information Technology Service Desk Team Lead

Precise, process oriented project and people manager with 6+ years of experience, leading successful IT Service and Application Development teams.
Exceptional multi-tasking, shareholder management, and organizing skills, proven in an environment under intesive transition.

Taplio

Marton Harai's Linkedin Analytics

Marton Harai

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Taplio

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Marton Harai

Want to drive more opportunities from LinkedIn?

Marton Harai's Linkedin Analytics