Arab Bank

•	Responsible for managing the portfolio of a 
7 branches district 
•	Responsible for assets cross selling on newly opened payroll accounts
•	Responsible for acquiring new deals to increase the existing portfolio profitability
•	Managing branches customer service representatives to deliver timely and excellent service to our payroll companies
•	Maintain good relationships with clients so that the business can maximize the value of those relationships
•	Participate in one-on-one meetings with clients to explain services to guide their choices
•	Grow the business by identifying new sales and business development opportunities
•	Monitor and assess the activities of our competitors to proactively satisfy and retain our clients
•	Resolve any customer complaints promptly and professionally
•	Provide excellent service to maintain a positive reputation for the business
•	Responsible for handling delinquent companies to reach out to a proper solution to remove current delinquent status

Payroll District Manager

CIB Egypt

•	Create and enforce plans that will help meet the needs of customers
•	Build long-term relationships with clients and customers
•	Work quickly to address and resolve customer issues
•	Notify the sales team of new sales and cross-selling opportunities
•	Become familiar with the competition to stay ahead of them
•	Encourage high-sales and good customer service practices

Senior Payroll Relationship Manager

●	Provide customers with basic information on all Bank’s products/services to increase customer awareness and ensure a high level of quality service
●Achieve assigned targets for the branch in both assets and liabilities through walk-in relationship building and depending on existing customer base and companies and new to bank clients in a transparent and ethical way
●Track customers inflows and outflows and contact customers to seek information on reasons for unexpected behaviors to maintain better quality service level
●Ensure that every customer interaction is conducted as a superior service experience and in line with customer experience standards and banks service indicators
●Handle customers queries and complaints and ensure effective closure of complaints within the set SLA to reach customer satisfaction and loyalty

Senior Personal Banker

City Windows 

●Supervision of all phases of plant operations including production, quality control, receiving and distributing of different products 
●Achieve assigned targets for the plant through existing customer base, consultants, contractors and new clients
●Planning, organizing, directing and running day to day operations to exceed our customers’ expectations 
●Increasing production capacity and flexibility while minimizing unnecessary costs while maintaining current quality standards
●Conduct performance appraisals and provide coaching and guidance to all operation and sales employees 
●Conduct work and production schedules

Plant Manager

Al Mimari Industrial Company

●	Create extensive data base of potential customers
●Maintain relationships with clients by providing support, information and guidance 
●Preparing reports by collecting, analyzing and summarizing information 
●Acquire new local and regional accounts
●Execute regular competition analysis regarding the target market
●Report activities and results on a weekly basis through the weekly sales meeting

Sales Executive

HSBC

●Dealing with inquiries
●Using a computerized system to update account details
●Dealing with regional accounts
●Inform customers of overdue accounts and amounts currently owed
●Collect payments on past due statements
●Record new commitment to repay debt

Collections Executive

As a Payroll District Manager at Arab Bank I bring proven success in enhancing productivity and gaining an advantage when it comes to profit margin. My work includes companies and business units at varying stages of growth, from start-up to multinational organizations 

With over 10 years of experience in both B2C & B2B sales I am known for my strong leadership abilities and commitment to achieving sales quotas to drive the growth of the organization. enhancing performance through technology upgrades, implementing best practices and improving employee training protocols

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