Mary J. Hand's Linkedin Analytics

Career IT program/project management and business process & systems analysis professional focused on SaaS/XaaS platform and application implementation, integration, and end-user technical training. I've managed small to multi-year, enterprise-level SaaS projects and/or requirements activities for Series C to Fortune 500 financial organizations in New York, Toronto/GTA, and Waterloo Region. I implemented ServiceNow at two companies including end-to-end management at one: business case development, vendor contract management, PM/BA, and hiring of a team to manage the platform. I've led a technical team managing core RevOps platforms (NetSuite, Salesforce, ServiceNow), marketing automation solutions, and a partner relationship management platform. As a software trainer, I've taught hundreds of end-users on multiple software applications, as well as business analysis certificate courses through recognized Canadian universities' professional development programs. And at my core, I'm a strategic partnerships professional. Collaborating with my Internal, cross-functional teams and external stakeholders and clients. I'm laser focused on implementing process automation, encouraging digital transformation and adoption, and delivering solutions that deliver process efficiencies, stakeholder value, and shareholder results. My skill set includes (and continues to expand): -Enterprise-level program and project management -Insurance and Global Custody platform implementations, integrations -Forecasting, budgeting -Operations team management -Data & workflow process analysis, modeling and re-engineering -Strategic business analysis (business case development, RFI/RFQ/RFP) -System configuration (Salesforce, Impartner PRM) -Technical, functional, and user training documentation -Training and facilitation. -Leading, mentoring, coaching -Vendor management and contract negotiation -ITSM, problem/incident/change management -IWMS, CMMS, asset lifecycle management I am passionate about connecting people with technology and facilitating their journey towards application proficiency. I'm driven to problem solve, provide guidance, and build processes that enhance efficiency and productivity, reduce complexity, and facilitate user adoption.