Signature Performance, Inc.

Portfolio / Program Management Consultant

Tower Health

Manage enterprise-wide project portfolio, related governance processes, metrics, and reporting. Manage enterprise-wide strategic projects. Responsible for project and portfolio management framework. Lead team of project managers and project management consultants focused on project portfolio consisting of applications, technical, acquisition, and divestiture projects and programs. Product owner for ServiceNow Strategic Portfolio Management, including Project Portfolio Management and Resource Management.

Director, Program Management Office

Vidant Health

Led team of project and program management professionals responsible for managing enterprise-wide applications, technical infrastructure, and business acquisition project portfolio. 

Responsible for project and program management framework, toolset, and related education.

Manager, Program Management Office

Trinity Health (HQ Michigan)

Program and portfolio management for clinical informatics projects.  

Manage enterprise-wide implementation of electronic health record systems at remote facilities in multiple states.  
Lead diverse remote teams in all aspects of enterprise wide deployments of new systems.  
Develop program oversight and governance structure.  
Manage major application upgrades, including regulatory upgrades related to meaningful use and ICD-10.  
Define project management framework, organize projects into project portfolio within newly-defined structure, and manage project portfolio.  
Lead team of project managers.  
Manage program schedules for complex interdependent projects.  
Manage project portfolio with $13.5 million annual capital budget.

Program Manager - Clinical Portfolio

Diagonal Service

Lead organizations through the tremendous changes brought about by enterprise-wide technology projects and business growth.  Position clients for self-sufficiency and continued success after project conclusion.
Implement project management methodology and Project Management Offices (PMOs).
Manage complex, concurrent projects related to systems development and service organization design.
Process / workflow design and implementation.

Project and Program Manager

Computer Aid Inc.

Managed all aspects of implementing new client service desks, including client relationships, technology and systems, organizational design and staffing, process design, knowledge management. Operations manager during 12 month period in which 24/7 outsourced, leveraged service desk team grew from 15 to 50 team members due to the addition of multiple new clients.

Service Desk Operations Manager

Managed full life cycle of simultaneous, interdependent IT development projects with remote project teams (define and manage scope; identify and communicate tasks, dependencies, risks, issues; drive tasks to completion and issues/risks to closure; ensure efficient communications within and across projects).

Multiple roles in service desk organizations: team leader, process specialist, knowledge manager, quality analyst, trainer.

Service Desk Specialist

Blue Ball National Bank

Transitioned team to new enterprise-wide account management system.  Provided training and system support to Account Services Department and bank managers at all branch locations.
Liaison between users and development team for mainframe software conversion.  Communicated business requirements and system capabilities.  Developed and implemented pre- and post-conversion testing.  Managed defect resolution.
Designed and implemented process improvements utilizing new technologies. 
Managed back-office operations for Demand Deposit Account processing. Managed departmental process design, training, operational efficiency, and day-to-day operations.

Operations Manager

Seasoned PMO Leader and Consultant

Specialties:

Managing applications/systems, technology, process, and organizational changes brought about by company growth, industry drivers, and enterprise-wide IT implementations. Implementing Project Management Methodology and Program Management Office.

Certifications:  PMP (1311082), ITIL

Systems: ServiceNow, Epic

Project management frameworks: Waterfall and Agile

Industry Experience: health care, group insurance, financial/banking, pharmaceuticals, manufacturing, service management/ITIL, IT systems development/SDLC, infrastructure

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