Cruel Tunes

-Founded startup focusing on combining music, comedy, and community.
-Spearheaded and successfully executed impactful influencer campaigns, resulting in a significant increase in brand awareness and revenue.
-Hired, trained, and supervised a team of thirty influencers to support growth, create exposure, and increase revenue by 200%
-Spearheaded Kickstarter campaign raising over $16,000 in three weeks for initial production.
Developed and managed a network of 100+ music influencers and over 1400+ record store owners.
-Scaled business to over $50,000 in revenue with D2C sales and $5000 in wholesale business through integrated marketing.
-Urgently updated business and financial models based on sales analytics to translate them into actionable insights.
-Ran project management in every area of the business: Wholesale Sales, D2C Strategy, Brand -Marketing, Influencer Marketing, Partnership Programming, Social Media Strategy.
-Produced, directed, created, and published music-based content for social media and strategized across multiple platforms.
-Targeting large vendors, including Target, Barnes & Noble, and Urban Outfitters to identify ideal suppliers.
-Urgently updated business and financial models based on sales analytics to translate them into actionable insights.

Founder

Tommy John

-Leading salesperson for the months of November & December; selling 1072 units totaling $70,556. 
-Most improved salesperson in January 2020 for exceeding personal sales goal by over 700 units, realizing an additional $25,000 in store sales for the month. 
-Targeted sports organizations and venues located in the Phoenix metro area for potential partnerships to drive store traffic including the Arizona Diamondbacks, Waste Management Phoenix Open, and the Fiesta Bowl.
-Led five new hires in training for customer support in store and online via Shopify and BigCommerce
-Clear and concise communicator with both customers and our employees to help resolve things like exchanges and help drive more sales.
-Top priority focuses on empathy with our customers in order to get them the best fit.

Comfort Concierge

GoLinks

Sales Development Representative, Mid-Market

WHOOP

-Organized, planned, and led new member training to ensure brand knowledge and create an inclusive work environment.
-Led a team of eight on the Order Fulfillment team with training on chat, email and phone support.
-Supported Enterprise team by taking on accounts, leading to $41,000 in monthly sales.
-Established and led phone, chat and email team. Created best practices and managed escalation pathways. 
-Supported both US and international customers including but not limited to Germany, Great Britain, Ireland, Mexico, Canada, Spain, and France. 
-Coordinated account management and support via Twitter and Instagram by analyzing, monitoring, measuring and reporting social media performance and ROI. 
-Partnered cross-functionally with the Product & Strategy team to implement and onboard ZenDesk training as well as internal Chat Bot features to the Membership Services team.
-Onboarding and educating sponsored athletes to optimize their product use; ensuring each athlete is knowledgeable about product usage and the brand.
-Increased total revenue by collaborating and creating strategic plans for improving operational efficiency and effectiveness across the department.

Membership Services Lead

Arizona State University

-Developed digital and grassroots marketing campaigns to engage with enrolled students through initiatives such as on-campus activations, speaking at club meetings, and meeting with 200 student-led organizations for mental health programming.
-Initiated, coordinated, and led an integrated team for online programming to provide digital communities for positive mental health during COVID-19; engaged with over 300 students in three months.
-Led a team of five students to do outreach and lead workshops on our Devils 4 Devils program to support peer-to-peer mental health on campus
-Entire focus of Devils 4 Devils was teaching Empathy in the context of helping others dealing with mental health on campus to be a better friend, teammate, roommate, etc.
-Collaborated with Health Services, Marketing, Student Services, and a plethora of student organizations to increase total outreach for students.

Management Marketing Intern, Counseling Services

Olympus Sports Group

-Managed, tailored, and scheduled creative content for 17 Olympic & Paralympic athletes.
-Worked with all athletes’ individual partners and sponsors to ensure brand promotion metrics and standards were being met.
-Produced original content from the NBC Olympic Promotional shoots in Los Angeles. Shot over 500 photos and videos used across partnered brand social platforms including Speedo, Toyota, TYR, and United.
-Scheduled and executed on brand activations with each individual athlete to hit KPI’s with their sponsors.
-Created a social media brand strategy for an Olympic Sports Agent to increase awareness of their athletes, help grow their personal pages on average of 2.5k followers per month for athletes such as Jessica Long and Apolo Ohno.

Social Media Manager

Sun Devil Athletics

-Mentor Student-Athletes to help them stay on track with summer courses.
-Help in marketing summer event programming for Student-Athletes
-Plan and coordinate strategies for academic success over the summer in preparation for the fall
-Coordinate academic policies, procedures, and deadlines with designated sports coaches and administrators.
-Provide support and programming for student-athletes and their career development and post student-athlete transition. Connect graduating student-athletes with on campus career services.

Intern, Office of Student-Athlete Development

-Streamline all purchases in the Athletic Department exceeding $10,000.
-Effectively communicate with coaches, administration and suppliers on purchase orders and invoices. 
-Fulfilling invoices through software such as ARMS and Workday for the Athletic Department.
-Act as the liaison between the Purchasing Department on campus and all 24 sports in the Sun Devil Athletic Department.
-Gather the necessary documentation for all purchase requests, and verify that Sun Devil Athletics process them in an effective and efficient way.
-Processing game guarantees and contracts to ensure that they are paid in a timely manner.
-Ensure that Sun Devil Athletics meets State regulations when making purchases.
-Assist in the preparation of Sun Devil Athletics Equity in Athletics Data Analysis (EADA) and NCAA reports.
-Generate journal entries and fund transfers for Sun Devil Athletics.
-Adhere to GASB, GAAP, NCAA, Pac-12, Arizona State University and the State of Arizona rules and regulations.

Graduate Assistant, Business Office

Marriott Hotels

-Greet, register and assign rooms to guests
-Handle confidential information, including guest records, with a high degree of integrity.
-Promptly and effectively communicate with guest requests and complaints.
-Records pertinent guest information in the pass on log, as well as communicating with coworkers.

Front Desk Agent

Sioux Falls Skyforce

-Game operations, set-up, tear down, fan preparations, group and sponsor preparation. 
-Operate live game, team film, and live stream cameras. 
-Operate music and lights for pre-game, in-game, timeouts and halftime performances. 
-Coordinate fans to participate in on-court activities and games.

Intern

Dedicated SaaS Sales Rep and former D1 Track and Field Athlete with a background in leadership and customer service across multiple industries and within multiple platforms, including email, chat, phone and in-person service. I’ve been able to build relationships while managing teams in order to help provide the best customer service possible. I’m looking for a company working towards a client/customer centric culture. A company aspiring to take service to the next level. A company with a focus on innovation, strategy and development.

Taplio

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