Matthew Edwards's Linkedin Analytics

A motivated, conscientious and hardworking professional driven by delivering and achieving excellent results for all customers. He enjoys working across teams, service areas, and with partners to support and achieve their objectives whilst removing any unnecessary barriers. He motivates, encourages, and achieves long-term results demonstrated both financially and through service delivery. He has a proven record in organisational and cultural change demonstrated through restructures with new roles, responsibilities and skills that have transformed organisations. He is keen to promote both personal and professional development at all levels. His passion is to develop and deliver both an excellent and effective service that achieves results for customers and organisations by putting them at the heart of everything. He views measures of success by delivering ICT services that exceed customer requirements. Professional Experience: - Leadership and delivery of organisational change - ITIL Service Management delivery - Simultaneous management of multiple multi-skill teams - Management of multi-million pound budgets - Proven IT Service Management experience in a complex (8000 user) environment - Achievement of SLA and KPI targets - Strategic Leadership and Technology Management - Delivery of major projects via AGILE Scrums and Prince 2 - Practice, promote, and embed continual service improvement - Written and implemented major processes, procedures and policies e.g. corporate hardware refresh policy, Incident Management Process, Security Patching, ITSM and Disaster Recovery Technical Experience: - Over 20 yearsof Windows Server (NT-2016) and Desktop OS (3.1-10) - Office 365 education implementation and migration - Azure backup implementation - SharePoint 2010/2013 design and implementation - MDT infrastructure design and implementation - Virtualisation design and implementation VMware ESXi//Hyper-V