Matthew Tebay's Linkedin Analytics

I am currently working for Ombudsman service as a Dispute Resolution executive. This is predominantly an investigative role which require an attention to detail and excellent communication skills. As a Dispute resolution executive i am part of a team who work with consumers, suppliers and networks to gain a balanced view of each case and see it through from registration to resolution. This is a fast paced, target driven environment where i can be working on several different cases at one time. It is often dealing with disputes for vulnerable people so empathy care and attention is paramount. The role is heavily reliant on ensuring that an indepth investigation takes place and basing decisions on the evidence available and ensuring that full understanding is obtained and justification behind the decision outcome is communicated to consumers. Ive previously worked for Warrington Audi as the Customer Service Team Leader. The main purpose of the role was to organise and operate the service function within the Dealership optimising the use of available resources and ensuring the highest level of customer service is maintained. This includes the training of the team and ensuring that constructive feedback is given along with full transparency of the performance expectations (including meeting KPIs) placed upon them through 121s. This role moulded me into the professional that i am today and taught me the skills required to lead a successful team in a positive working environment.