MindWire

VP and Partner 

Valor Global

Multi-site and virtual BPO contact centers (24/7/365) in the U.S., Philippines, and Costa Rica

As part of the Executive Leadership team, provided operational and analytical input to achieve the goals of both client and company, while always serving as the voice of the client. Applied client services mentality across the Valor Global client base—keeping teams focused on the importance of a “client first” approach during the acquisition transition. Fostered and built trusting relationships with clients, partners, and team members. Constantly evaluated new business opportunities to develop additional lines of business.

VP of Client Services

Triton Technologies, Inc.

(Acquired by Valor Global)
Multi-state, multi-site B2B and B2C contact centers (24/7/365)
Fostered growth and maintained clients long-term in a fast-paced environment. Built out and sustained the vision and strategy for the client services department. Vetted leads, conducted sales presentations, closed deals, handled contract negotiations, and directed a team to deliver on client needs. Personally found and onboarded new logos to grow Triton from 10 clients to over 30, and grew additional revenue streams of other LOBs.

InPulse Response Group

Coordinated all internal activities related to the client’s campaign. Managed and coordinated the activities of the client services department. Partnered with all internal departments and with client vendors to provide seamless service to the client and ensure client’s expectations were exceeded at all levels and across all divisions. Interacted daily with call center director regarding activities related to all inbound and outbound calls. Traveled to clients to stay knowledgeable with product, goals, and to maintain loyal, happy relationships. Assisted in preparation and monitoring of Department’s annual budget and quarterly goals. Played an active role in the creative development and implementation of client campaigns, including strategic marketing, scriptwriting, creative offer structures, and response measurement. Analyzed problems, identified alternative solutions, and implemented recommendations.

Director of Client Services

Knoware

An interactive design and SaaS organization

Managed new and existing client relationships. Led and managed project team resources throughout the project life cycle. Ensured the internal teams followed the established project methodology. Managed client expectations including schedule, changes, problem resolution, and cost. Collaborated with business, technology, and vendor partners to facilitate project deliverables. Provided ideas and solutions to deliver on-time, high-quality project results.

Account Director

The Aftermarket Company (rebranded as InPulse Response Group)

Designed, implemented, and managed program campaigns. Marketing liaison for client and all of their vendors, including media, production houses, and fulfillment companies. Tracked and managed results to increase client revenues. Revised client’s creative, based on feedback and research, to increase results. Attended industry trade shows and traveled to national clients. Conducted all client product training and implementation of campaign strategy. Grew client list based on performance and word-of-mouth through the industry.

Senior Account Executive

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Taplio

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