Startup

Founder

Evolve CS Group

Headline – Spearheaded company transformation, resulting in 6x revenue YoY

People & Culture – Redesigned team roles, created new role KPIs, implemented hybrid working, and designed L&D and ERP programmes, improving employee satisfaction by 200%

Tech & Operations – Implemented adoption of new tech stack & designed/oversaw automations, which reduced client/customer onboarding time by 87%

Legal & Compliance – Worked with legal experts to embed full compliance with IR35 and GDPR regulations into our documents and processes, simplifying protocols, mitigating risk, and earning a new industry accreditation (Real-Time Inspection of Standards & Compliance, aka RISC)

Brand Strategy – Co-created new brand identity, positioning, messaging, and copywriting

Marketing – Partnered with digital marketing agency and AI startup to create multichannel digital campaign (SEO, PPC, Meta, & LinkedIn), leading to a 41% increase in B2B inbound leads & 9000% increase in B2C inbound leads

Sales & Business Development – Hired & coached all-new sales team and created sales & marketing collaterals, leading to 14 new agency partnerships

Head of Strategy & Operations

Unii

1st hire at pre-seed EdTech startup, working closely with Founder on company strategy from zero to one

Market & competitor research & analysis; Pre-launch user research/interviews via in-person focus groups & remote surveys

Produced over 200 unique documents including research reports, case studies, style guides, strategy & process outlines, templates, & white papers

Assisted in selection & interview of SMEs and coaches to consult & appear on video

Assisted in selection & implementation of strategic partnerships

Managed the Content team to delivery of over 700 articles and 200 scripts for video/animation

Startup Consultant

Boundary London

Managed retail operations, inventory & displays at upmarket boutique restaurant / cafe / hotel / shop (grocery, bakery, confectionery)
- Assisted IT/Operations & General Manager with implementation of Lightspeed & Opsimize ePOS systems, input/management of 1000+ SKUs
- Provided input & assistance with operations due to COVID-19 pandemic
- Assisted with testing & refinement of delivery offerings including pioneering ‘bundle’ initiative to increase sales
- Hosted & ran cafe shifts (Front of House/Bar), onboarded & trained new staff
- Opened/closed restaurant regularly; responsible for correct cash/receipt handling & daily/weekly financial reconciliations

Shop/Cafe Manager

Freelance/Contract

Provided remote administrative support to over 30 clients via Upwork & Fiverr
- Collaborated with clients to ensure projects ran smoothly and deadlines met (taking into account time zone differences)
- Data entry with 100% accuracy
- Email/inbox management & writing
- Typing 73wpm with 100% accuracy

Virtual Assistant

Frankie & Benny's

Assisting the General Manager in all aspects of running the front-of-house, including stock management/ordering, interviewing & hiring of new staff, managing labour costs/sales forecasts, training, hosting, running shifts, and opening/closing in addition to bar/waiter duties as needed.

Assistant Manager

Supervisor

Server

buttercup cake shop

Team Member

Tom's Deli

Waiter

COCOMAYA

Christendom College

Kitchen Assistant

Founder at Moochu

Experienced in product, operations, strategy & transformation; 7+.years in hospitality & 3yrs in startups/scaleups

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