Matthew K.'s Linkedin Analytics

By day, I'm a Software Project Manager handling enterprise clients with 7-figure budgets. By night, I'm a recruiter pairing exceptional candidates with stellar companies. Key Career Accomplishments: ★ 2022-Present: Leading the delivery of a transformational multi-year digital upskilling program that encompassed 10+ Project and Product workstreams for 100,000+ public service professionals ★ 2021-2022: Hired and scaled a Customer Experience team to a 4X expansion to manage a 40,000+ growing client portfolio across 44 Countries while increasing Customer Satisfaction by 20% and decreasing First Response Timing by 50% ★ 2020-2021: Hired and scaled a Customer Support team to a 16X expansion during the pandemic, from 5 to 80 Professionals to manage a 20,000 support volume, resulting in 24M in annual revenue ★ 2018-2020: - Achieved an 8X growth from a project of 3 Business Partners into an official Division of 25 Business Partners while achieving a 17X growth in revenue resulting in 15M in annual revenue - Spearheaded product development through a Digital Transformation software to increase operational efficiency and slash administrative costs by 25% ★ 2016-2017: - Led an employee retention campaign that successfully retained 50% of staff on a monthly basis Professional Skills: Project Management | Incident Management | Customer Support Management & Customer Experience Development | Product Management & Development | Operations Management | Vendor Management | Client Management | Business Continuity | Lean Process Optimization | Leadership Development | Strategic Planning | Team-Building | Coaching & Facilitation | Recruitment Industry Specializations: Cryptocurrency | Blockchain | Fintech | Workforce Development