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I'm an outcomes-driven leader who combines expertise in organization development, design-thinking and change management with business leadership experience to drive growth and improve business outcomes. I have broad experience leading transformations in a variety of industries, and closing gaps between core human needs and organizational systems. My passions include creating environments where people can thrive both professionally and personally, building visions and strategies that enable my clients' success, practicing and advocating for values-based leadership, and witnessing the underdog beat the odds! :) I employ systems-thinking, stakeholder analysis, people science, human-centered design, industrial-organizational psychology elements, research & ideation to define, plan and execute large-scale changes for both Fortune 100 orgs and small privately-held companies in a variety of industries. Other “about-me” highlights: • Proven cross-functional, team, department and program leadership • Critical thinker who brings fresh perspectives • Possess a bias for action, with a hands-on approach if necessary • Unquestioned personal integrity & work ethic • Track record of delivering considerable revenue growth, and enhancing customer response & satisfaction, by capturing & operationalizing customer-centric insights • Demonstrated ability to analyze data, identify themes and trends, balance risk and opportunity, scenario plan, draw conclusions & formulate appropriate recommendations • Strong systems-thinking, problem-solving and "what-if" skills • The Grove Consultants International-certified Team Performance Practitioner • Prosci® certified Change Practitioner • University of Texas-certified Innovator • MBA (Univ of Dallas) • Rice University alumnus • A graduate of the esteemed Marine Corps University Command & Staff Course (masters equivalent in strategic planning, organization development, and operations) • Certified Customer Experience Professional (CCXP) • Six Sigma Greenbelt (GE) • Certified SAFe® 4 Practitioner
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