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Accomplished Client Success and Business Leader with proven experience implementing solutions with a high degree of customer success, employee development and increase of company profits. Director-level roles in enterprise client success, service delivery, sales/service operations, call centers, quality management and sales planning/analysis. Leverage unique knowledge of customer facing and support roles, finance and technology to drive customer revenue, significant automation, process improvement and cost reduction efforts. Decisive and analytical with “big picture vision”; effectively manage change, mitigate risk, infuse new ideas and deliver results in competitive, changing markets. Hired and developed strong Client Success Managers committed to customer retention and growth , quality, responsiveness and customer experience improvements. Specialties: Workfront, Salesforce CRM, Totango, Oracle Service Cloud Application, RightNow CX, Contact Center Operations, SaaS, Avaya Platform, Verint and CTI Applications, IVR, SAP, CPE Logistics, Service Delivery, Strategic Account Planning, Continuous Improvement, Strategic Planning, Financial Accounting, Planning and Analysis, Workforce Planning, Quality Management, Budgeting and Forecasting, KPI Dashboard reporting, Creating metrics and proving ROI of key initiatives, Sales Lead Management, Customer Journey Mapping
Check out Maureen Meeds's verified LinkedIn stats (last 30 days)
Content Inspiration, AI, scheduling, automation, analytics, CRM.
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