Maureen Meeds's Linkedin Analytics

As a Sr Manager at DocuSign, I lead a team of Client Success Managers who are committed to delivering solutions that help our customers prepare, sign, act-on, and manage agreements in a fast and secure way. With over 20 years of experience in customer success, service delivery, and sales operations, I leverage my unique knowledge of finance and technology to drive customer revenue, retention, and growth. I have a proven track record of implementing process improvement, automation, and cost reduction initiatives that enhance the customer experience and increase company profits. I have successfully managed strategic accounts, service contracts, and quality standards for enterprise clients across various industries. I have also hired and developed talented professionals who share my passion for customer satisfaction and continuous improvement. Some of the tools and platforms that I use to achieve these results are Workfront, Salesforce CRM, Totango, Oracle Service Cloud Application, RightNow CX, Avaya Platform, Verint and CTI Applications, IVR, SAP, and CPE Logistics. I am also a Certified Public Accountant and a certified DocuSign Agreement Cloud Specialist.