Maria McCann's Linkedin Analytics

A forward-thinking energetic service leader, I love taking on thorny challenges centred on improving the experience for customers and service teams. I have a wealth of knowledge and experience in designing and delivering service experiences for customers and employees and been fortunate enough to help a range of global brands as well as fast growing SaaS and Retail businesses including ASOS, Spotify, Karen Millen, Oasis, Warehouse, DFYNE, Kiko Milano, Funnel, Monsoon, Cult Beauty, Selfridges, Laced, Vodafone, Zegna and Mercedes AMG. I have been part of key changes that have shaped the service and CX landscape over the last 15 years and am known for being an early adopter in driving new ways to serve customers. These days I run a boutique Customer Service agency helping small and growing businesses create value through their service. I'm regularly asked to speak and share experiences and knowledge at conferences and round-table events and mentor future leaders. I'm a Mum and a Gamer (not always in that order)