Maria McCann's Linkedin Analytics

A forward-thinking energetic service leader, I love taking on thorny challenges centred on improving the experience for customers and service teams. I have a wealth of knowledge and experience in designing and delivering service experiences for customers and employees and been fortunate enough to help a range of global brands as well as fast growing businesses in retail. I have been part of key changes that have shaped the service and CX landscape over the last 15 years and am known for being an early adopter in driving new ways to serve customers. Examples include Digital only (2007) Social Media (2008), Omni-Channel (2012), Self-Service (2015), AI (2020). I am a partner in the following businesses, as well as a hand on strategic and operational practitioner. Neos Wave - https://www.startawave.today/ Fellowship of Responsible Business - https://www.frb.buzz/ I'm regularly asked to speak and share experiences and knowledge at conferences and round-table events and mentor future leaders. I'm a Mum and a Gamer (not always in that order)